Team Manager | Mortgage Servicing & Collections | TULSA | Onsite

Sutherland•Tulsa, OK

14h•Onsite

About The Position

Sutherland Mortgage Services, Inc. is seeking an experienced and motivated Team Manager to join our Mortgage Servicing & Collections Team in Tulsa, OK! The ideal candidate will possess exceptional management, mortgage servicing & collections skills along with excellent communication abilities.

Requirements

At least 2 years in a Team Management role
Superior mortgage servicing and collections experience
Must be able to work onsite at our Tulsa, OK facility initially

Nice To Haves

Internal candidates must be in their current role for a minimum of 6 months with no corrective actions, and MUST be TMU Certified

Responsibilities

Responsible for day to day operations of a team of 13-15 consultants/collectors
Supervises team in accordance with the company policies and procedures
Manages systems and processes to meeting program productivity and quality goals
Monitors team performance by way of goal planning, process adherence, daily review and review of the KPIs
Establishes team goals and conducts performance appraisals
Completes reports/data analysis, action planning & executive business plans
Attains all quality metrics as determined by the SOW
Develops consultants by using tactical coaching/feedback and providing on-going training
Schedules and conducts team meetings and provide constant communication on product and policy updates
Creates and supports programs that encourage employee engagement
Communicates with management on potential attrition
Partners with HR on disciplinary issues with consultants including and up to termination recommendations
Ensures on-going training and knowledge support to front line staff to continually improve performance of the program
Supports Team Managers and Consultants by providing back-up floor assistance to answer questions
Takes top level customer escalation to provide product, administrative and technical issue resolution for all consultants