Team Manager | Female-Led Gym Programs

Ladder

9d•Hybrid

About The Position

Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Full-time and remote-friendly (US time zones), with HQ in Austin, TX. We are growing rapidly - $90M ARR ($3M in 2023), 4.9 stars (100k+ ratings), and a finalist for Apple's 2025 App of the Year. As we scale, we're looking to bring on a Team Manager to help drive the quality, consistency, and performance of our coach-led fitness programs (we call them teams). Team Management at Ladder means owning the strategy, systems, and standards that make a Ladder Team work. This isn't account management. It's running a business inside a business, with real autonomy and real numbers attached to it. Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community. We've scaled fast — thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about. Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more.

Requirements

2+ years in business operations, program/project management, or account management
A current fitness certification (NASM, NSCA, ACE, or similar)
You know good programming from bad - you can analyze a week of workouts and say whether it holds up
You can pull data, read it, and diagnose what's actually driving it
You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems
You can build and analyze your own surveys
You thrive in fast-paced, high-agency environments
Member obsessed - you lose sleep over anything less than 5-star reviews
Diagnostic and data-backed - you find what caused it, and you can prove it
Final line of defense - organized and detail-oriented to a fault, nothing ships to members that you wouldn't put your name on
Systems-minded - you thrive inside structure and leave it better than you found it
AI-native - you use it to take on things you couldn't before, not to grammar check email
High agency - you don't wait for permission to solve problems

Nice To Haves

You're a 10x Operator - part GM, part fitness nerd, part analyst. You'll always have more coaches, teams, and good ideas than hours, and deciding what gets your week is the job. When a number moves, up or down, you don't stop at reporting it - you go deep to find out why, then you fix it or you scale it. You're comfortable owning an outcome, and comfortable telling a coach something they don't want to hear. You move fast, but nothing sloppy gets past you. You'd rather build the system than work the queue.

Responsibilities

Own the day-to-day execution, performance, and management of your assigned Ladder teams
Review and analyze workout programming and hold everything members see to a 5-star bar
Own the launch, the coach's onboarding, and making sure the team is built for the right member
Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships
Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members
Help coaches deliver across the whole experience - programming, coaching, media, and community
Own the metrics that drive your teams' success
Meet regularly to turn data and feedback into clear, actionable guidance
Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats)
Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet
Know your teams' target members deeply - who they are, what they want, and what keeps them training