Team Manager, Solutions Engineering

Box•San Francisco, CA

22d

About The Position

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift. The Solutions Engineering Team at Box includes solutions engineers, value engineering, platform solution engineering, enterprise architects, and demo engineering. As Solutions Engineering Manager, you mentor, lead and strengthen a team of sales engineers in your region. You partner closely with the area Sales Directors to strategize on accounts, brainstorm creative solutions and help architect a long-term vision for our customers. You are a critical liaison between our customers, our partners and our Product and Engineering teams - providing critical feedback and working on internal projects to deepen our competitive advantage. You are a former (or current) top performer with a consistent track record of mentoring and growing talent in solutions engineering. This individual will lead a team in the West and work with our Mid-Market and Enterprise accounts to retain and expand their Box footprint.

Requirements

4-year degree or equivalent work experience required
Natural curiosity, and desire to solve problems
5+ years of experience in solutions engineering or solution consulting; prior experience in managing a solutions engineering team is desired
Demonstrated success working with Fortune 1000 customers
Stellar interpersonal and customer relationship skills
Extraordinary presentation skills, with the ability to establish trust across a range of technical and non-technical audiences
Ability to influence technical decision makers and executives
Ability to work as part of a team - hungry, humble, and smart
History of overachievement of quota in previous roles

Responsibilities

Recruit, mentor, and develop the enterprise solutions engineering team
Refine and scale the core solutions engineering processes such as discovery, ideation, technical qualification and proof-of-concept
Work with solution engineers to design, create and present business solutions to prospective clients
Manage and drive the technical win to reach the team target
Participate in the execution of team and cross-functional initiatives set by senior leadership
Influence strategic account plans for larger clients
Provide advice and response strategy for RFPs; present recommendations and associated benefits
Promote products and Box solutions at regional conferences, forums, and seminars
Participate in regional industry events/organizations to share your point of view
Collaborate with internal cross functional teams to ensure customer satisfaction and long-term success
Provide critical feedback to product and engineering teams
Travel up to 40% to engage with customers and work with team-members