Director, Solutions Engineering

DriveWealth•New York, NY

3d•$180,000 - $200,000•Remote

About The Position

We are seeking an experienced and strategic Director of Solutions Engineering to play a pivotal role in DriveWealth's growth and expansion by leading the API integration of new partners, educating on new products, and identifying processes that can be automated to optimize team and partner efficiency.

Requirements

3+ years of experience in software development, with a focus on the implementation or building of external APIs
5+ years of experience leading and scaling technical pre-sales or solution engineering teams
Proficiency in full stack development, with working knowledge of cloud-based platform tools such as AWS and/or Google Cloud Platform
Proficiency in implementing event-based programs, working with tools such as Apache Kafka and AWS SQS
Exceptional written and verbal communication skills
Strong time management abilities with the capacity to prioritize and manage multiple partner engagements concurrently
Proven problem-solving skills and meticulous attention to detail
Ability to collaborate effectively with cross-functional teams and external partners
Customer-centric mindset with a commitment to ensuring client success and satisfaction
Proactive, self-motivated, and capable of working independently while taking ownership of client relationships
You thrive in a fast-paced environment and can deliver results under pressure
You are driven by a passion for partner success and business growth
Applicants must be authorized to work for any employer in the U.S. DriveWealth is unable to sponsor or take over sponsorship of an employment Visa at this time

Responsibilities

Lead, mentor, and scale a high-performing team of Solutions Engineers
Develop and execute the strategic vision for the Solutions Engineering organization
Partner with Sales and Growth teams to align technical solutions with business goals
Define and implement best practices, playbooks, and metrics to measure team effectiveness
Identify and implement process improvements that maximize time efficiency for DriveWealth employees and partners. Leverage prior experience to quickly identify and implement improvements in ServiceNow, Github, and other flows
Define and document repeatable processes, ensuring operational efficiency and scalability while maintaining a keen eye for detail and quality assurance
Collaborate closely with internal teams, including sales, finance, product, technology, and operations, to develop cohesive strategies that prioritize partner success and drive revenue growth
Align closely with partners who will be integrating DriveWealths API. Use your robust programming knowledge to provide education, project management, and architecture support while maintaining positive partner relationships
Establish a culture of mutual accountability between the Relationship Management team and partners. Advocate for their needs and marshal resources to support them while aligning with DriveWealth's overarching vision
Use your debugging skills to identify pain points and reported bugs by partners while suggesting and introducing changes to our product team

Benefits

Competitive medical, dental, and vision insurance options
Mental health resources
Generous paid time off with observed holidays (varies per country)
Paid parental leave for biological and adoptive parents
Up to $2,500 or local equivalent each year to invest in continued education and personal development
Up to $900 each year or local equivalent for fitness and wellness reimbursement
Company-provided phone (varies by country)
For HQ in-office employees, a daily lunch stipend, unlimited snacks, and engaging office space in the Financial District
Pre-tax commuter benefits (US only)
Employer 401K match (US only)
Benefit offerings vary based on country and are subject to change.