Team Manager, Small Business Banking
TD•Markham, ON
•CA$69,700 - CA$98,400•Onsite
About The Position
As a Team Manager, Business Banking Specialists, you’ll play a pivotal leadership role, developing a high‑performing team that delivers confident, needs‑based advice to small business customers across Canada. If you’re passionate about people leadership, coaching, and creating exceptional customer experiences in a fast‑paced, phone‑based environment, this is an opportunity to make a meaningful impact.
Requirements
- 5+ years of experience in a direct‑to‑customer or phone‑based banking environment
- Strong knowledge of Small Business Banking products and services
- Proven leadership or coaching experience, with a passion for developing others (formal people management experience is an asset)
- Undergraduate degree (required)
- Comfort with banking systems and tools, such as HOST, C3, Admin Apps, iCAL (or similar platforms)
- Excellent communication, organization, and time‑management skills
- A self‑starter mindset with the ability to work independently while leading through influence
Responsibilities
- Lead and inspire a team of Business Banking Specialists (BBS), creating an inclusive, performance‑driven, and customer‑centric culture
- Coach and develop your team through regular feedback, skill‑building, and advice‑giving strategies to strengthen customer conversations
- Support customers and specialists by resolving escalations, providing guidance on complex situations, and ensuring issues are handled effectively
- Oversee day‑to‑day operations, including new business account openings, account maintenance, signing authority changes, and simple credit requests
- Ensure quality and compliance, confirming documentation is accurate and aligned with customer and business intent
- Partner collaboratively with AMSB/RAMSB colleagues to deliver holistic solutions that meet customers’ evolving needs
- Drive adoption of digital and direct‑to‑customer channels, supporting TD’s transformation in business banking delivery
- Track and communicate performance, sharing regular updates on productivity, cross‑sell, FTR, LEI, and other key metrics with senior leadership
- Build future leaders through recruitment, onboarding, training, performance management, and career development conversations
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
