Team Manager, Service Delivery Management (Substitute Services)
Pearson•United States,
•$50,000 - $56,000•Remote
About The Position
The Supervisor, Substitute Services role focuses on substitute effectiveness and student success. The Substitute Services Supervisor provides operational leadership for Substitute Staffing Services, including hiring, onboarding, coaching, performance management, customer support, staffing operations, and substitute effectiveness initiatives. The position is responsible for ensuring service continuity, employee development, customer satisfaction, and achievement of organizational performance goals.
Requirements
- Customer Focused – advocates for internal and external customers and improves outcomes.
- Delivering Financial Results – delivers against budgets and commitments.
- Communications – effectively engages teams and stakeholders.
- Building a Strong Team – hires, develops, coaches, and retains talent.
- Takes Personal Responsibility – demonstrates ownership and accountability for results.
Responsibilities
- Hiring and onboarding substitute staff.
- Professional development and coaching.
- Daily supervision and evaluation of employees.
- Managing customer relationships.
- Leading departmental projects and initiatives.
- Interview, hire, train, and supervise remote employees.
- Monitor and ensure intervention for low student participation or performance.
- Collaborate with Pearson colleagues to develop and implement policies and procedures.
- Analyze and interpret performance-based data.
- Present information to small and large groups.
- Manage multiple projects simultaneously in a fast-paced environment.
- Build relationships with customers and internal stakeholders.
Benefits
- Pearson’s annual incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
