Team Manager - Auto Property - Springfield Office

Arbella Insurance Group • West Springfield, MA

20h • Onsite

About The Position

Arbella is looking for an exceptional Claim Team Manager for our Auto Property team. This candidate will successfully lead and develop a team of Auto Appraisers in the appraisal and timely disposition of auto property claims.

Requirements

• Bachelor's degree preferred
• 5 - 7 years of auto appraising experience
• Proficient in Microsoft applications
• Exceptional communication, customer service and relationship building skills required.
• MA Appraisal license and driver’s license in good standing
• Travel is required.

Nice To Haves

• Experience in a supervisory role is strongly preferred

Responsibilities

• Select, train and develop an effective high performing team.
• Provide direction, coaching, set expectations and manage the performance of the team.
• Conduct performance appraisals; recommend salary adjustment, and promotions.
• Ensure exceptional customer service and high quality work from direct reports.
• Successfully lead operation and team and make change in process, procedures and structure to optimize resources and achieve business goals.
• Analyze claims and management information; provide guidance to employees regarding investigations and appraisals.
• Collaborate with managers, examiners, insureds, claimants, vendors and attorneys as needed to facilitate the appraisal process.

Benefits

• Voted Boston’s Best Place To Work by the Boston Business Journal since 2009!
• average tenure is over 11 years!
• We take care of our people with the same warmth and dedication that we do our customers.
• There is an energy here at Arbella.
• We are a people-first organization, and you feel that from the moment you walk in the door.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees