Team Manager (Advisor Team)

Wellington-Altus•Corman Park No. 344, SK

2d•Onsite

About The Position

Founded in 2017, Wellington-Altus Financial Inc. (Wellington-Altus) is one of Canada’s Top Growing Companies and the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated investment dealer in Canada. With more than $50 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers, and their high-net-worth clients. Our team is committed to delivering comprehensive financial solutions tailored to your unique needs. We specialize in a wide range of services, including estate planning, education savings, retirement strategies, insurance coverage, tax planning, investment guidance, financial planning, support with significant purchases like homes, selling and buying a business, succession planning and more. Let us help you navigate every aspect of your financial journey with confidence and expertise.

Requirements

A degree or diploma in business administration, accounting, finance or related field, or equivalent work experience.
Post-secondary education in business, finance, or any related discipline.
2+ years’ financial services industry experience working in a high growth environment.
2+ years’ experience in a customer/client-service facing role.
5-8 years’ financial services industry experience working in a high growth environment.
3+ years’ experience in a customer/client-service facing role.
3+ years in a team leadership/management facing role
Proficiency with the MSOffice suite, including Word, Excel, Powerpoint, Teams, and Outlook.
Demonstrates accountability, reliability, professionalism, and sound judgment, with a strong commitment to ethical conduct, confidentiality, and client service excellence.
Proven ability to lead, coach, and motivate teams while fostering a collaborative, inclusive, and high-performing work environment.
Strong communication, interpersonal, and influencing skills, with the ability to build effective relationships and collaborate across multiple channels.
Highly organized with strong analytical and problem-solving capabilities, enabling effective prioritization, decision-making, and management of competing priorities.
Adaptable and resilient in a fast-paced environment, with a willingness to embrace change, leverage new technologies, and drive continuous improvement.
Service-oriented mindset focused on delivering exceptional client and team experiences while identifying opportunities to enhance efficiency and effectiveness.
Must be legally eligible to work in Canada.
A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Nice To Haves

Equivalent combination of education and experience may be considered.
Equivalent combination of education and experience may be considered.
Experience in the wealth management or other regulated industry is a strong asset.
CIRO registration as an Investment Representative (IR) or Registered Representative (RR) is an asset.
Experience supporting an investment advisory practice and knowledge of regulatory and compliance requirements are also considered strong assets.
Certified Financial Planner (CFP) designation is considered an asset
A commitment to fulfilling Continuing Education (CE) requirements.

Responsibilities

Provide leadership, coaching, and ongoing support to Associates by setting clear expectations, managing performance, and fostering a collaborative, high-performing team environment.
Oversee daily operations and team projects, ensuring work is completed accurately, efficiently, and within established service standards.
Monitor team workloads, productivity, and KPIs, ensuring alignment with business objectives and identifying opportunities for improvement.
Conduct quality reviews and audits of administrative work, client files, and client profiles to ensure accuracy and consistency.
Support the implementation of strategic people initiatives and operational improvements as directed by the Lead Advisors.
Oversee the maintenance of client files and documentation, ensuring compliance with firm policies, regulatory requirements, and industry standards.
Stay current on industry, regulatory, and firm policy changes and communicate relevant updates to the team.
Support and monitor adherence to CIRO requirements, securities legislation, KYC standards, and internal compliance procedures.
Conduct research and gather industry, market, and operational information to support Advisors and business initiatives.
Act as a key operational resource to the advisory team, ensuring effective execution of client service and administrative processes.
Support business development efforts through oversight of service standards, process enhancements, and operational efficiencies.
Lead or participate in special projects, strategic initiatives, and business improvement activities as assigned by the Lead Advisors.
Identify opportunities to enhance team effectiveness, client experience, and overall business performance.
Act as a general administrative and operational resource for Associates and Advisors (ex: printing statements, tax slips)
Complete a variety of administrative tasks related to account management such as preparing DocuSign information.
Prepare daily reports for the Investment Associates and Investment Advisors
Provide information, where requested and approved by an Associate or Advisor, on the status of a client’s account and provide account balances, quotes and other marketing information.
Maintain client files, ensuring that all documentation and notes are compliant with industry regulations.
Perform general administrative tasks (ex: prepare letters, client communication pieces, etc.)
Proactively stay informed and up to date regarding Company policies and procedures and compliance updates.