Team Manager - ACS

Bank of America • Fort Worth, TX

7d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for overseeing day-to-day operations and developing sales employees in a highly complex environment. Key responsibilities include delivering exceptional client care, managing risk, driving operational excellence, and providing guidance to clients using digital-first capabilities. Job expectations may include hiring, onboarding, providing coaching aligned to the needs of the business, performing performance reviews, and providing constructive feedback.

Requirements

• Active Listening
• Coaching
• Customer Service Management
• Drives Engagement
• Inclusive Leadership
• Attention to Detail
• Collaboration
• Hiring and Onboarding
• Record Keeping
• Retention
• Decision Making
• Emotional Intelligence
• Issue Management
• Oral Communications
• Performance Management
• High School Diploma / GED / Secondary School or equivalent

Responsibilities

• Executes Line of Business (LOB) priorities and strategies by delivering on key initiatives, implementing process improvements and procedural changes to meet the needs of the business, and promoting a positive client experience
• Coaches and manages employees to deliver on key business priorities by performing inspections, action planning, and documentation
• Oversees employee readiness by tracking compliance training completion and supporting ongoing development in a fast-paced environment
• Drives key employee engagement and inclusion activities including hiring and retention, fosters an inclusive team environment, and supports talent mobility for career growth
• Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance metrics in a high volume, high capacity, and high execution environment
• Handles escalated and complex client inquiries and requests by conducting research to resolve concerns in a timely manner and in compliance with industry regulations and bank procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees