Supervisor - ACS Operations - ATL

Frontier Careers • Atlanta, GA

10d

About The Position

The Operations Supervisor is responsible for primary planning, organizing, coordinating and communicating operational functions in station/Focus City operations. Also serves as the liaison to critical operational departments, both internally and externally, who support the consistent delivery of safe and on time performance.

Requirements

• Possess a valid driver's license
• Must be able to pass a comprehensive 10-year background check
• Must possess competent skills in a PC environment including Microsoft (Office, Teams, Excel, PowerPoint, Word), Prodigiq, Aerobahn, gate manager, etc.
• 3-5 years of airline experience
• 1-2 years of airport operations experience
• Basic knowledge of ramp, load planning, aircraft movement, and customer service policies and procedures
• Ability to read and understand weather reports, flight releases and flight plans.
• Possess basic math, reading, writing and presentation skills
• Familiarity with airline/airport operation
• Ability to prioritize multiple tasks in a stressful environment
• Ability to communicate effectively, and in a calm, and professional manner at all times.

Responsibilities

• Communicates all operational information to SOC, flight crews, ground crews, line maintenance, emergency response and contract services via ground, ACARS and ARINC radios.
• Responsible for coordinating and communicating gate assignments, aircraft towing/movements/parking, and aircraft swaps.
• Perform audits daily for all flight paperwork
• Plans and communicates cargo and baggage movement and loading to Load Masters and ramp teams.
• Communicates passenger capacity or aircraft seating restrictions to Customer Service Agents and station management.
• Ensure compliance with all FAA, CBP, TSA and USDA regulatory requirements as well as local Airport policies and communicate concerns and opportunities to local station management.
• Communicates timely and accurate management of flight information and flight status to all station and Company stakeholders
• Updates baggage and cargo load statistics via SOWeb and other operations software platforms.
• Monitors local and regional weather as it relates to operational disruptions and plan and communicate disruption plans to all station and Company stakeholders
• Complete daily reporting of all delay codes and delay explanations for station management review.
• When required, compile and distribute required flight paperwork to Load Masters in a timely and accurate manner.
• Develops and maintains professional and consistent relationships with all departments within Frontier and contractual relationships outside Frontier Airlines.
• Monitor Load Master performance and report concerns to management.
• Perform other job-related duties as assigned by your manager.
• Field all incoming phone calls
• Identify possibilities for operational improvements and communicate them to management.

Benefits

• Flight benefits for you and your family to fly on Frontier Airlines
• Buddy passes for your friends so they can experience what makes us so great
• Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
• Discounts on cell phone plans, movie tickets, restaurants, luggage, and over 2,000 other vendors
• Enjoy a ‘Dress for your Day’ business casual environment
• Flexible work schedules that support work/life balance
• Total Rewards program including a competitive base salary, short-term incentives, long-term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1 st of the month following your hire date.
• The HOPE League, Frontier Airlines’ non-profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees