Team Leader

Quadel Consulting & Training•Miami, FL

About The Position

At Quadel, we believe great work starts with great people. That’s why we focus on building teams that care deeply about the communities we serve and the colleagues we work beside every day. We’re currently seeking dedicated professionals who are ready to grow with us and help drive our mission forward. JOB SUMMARY Assist the department leadership team in the administration and service delivery of Housing Choice Voucher (HCV) Program assistance, in accordance with all applicable federal, state, and local requirements. May supervise and direct the activities of assigned staff, and is integral in demonstrating/coaching efficient, effective work practices. Ensures that all work products are completed timely, produced with the highest quality and are sufficiently detailed to achieve outcomes that translate to high performance.

Requirements

Two years of college, business or technical school at an accredited educational institution.
Two years of experience in an environment requiring extensive public contact or customer service. Experience beyond the minimum may be substituted for all or part of the educational requirement.
Must obtain required certifications within specified timeframes
Strong computer skills.
Excellent organizational, analytical, and math skills required.
Good Oral/Written Communication skills a must.
Proven ability to interact and work with a diverse group of people.
Ability to maintain information, complete reports, and utilize computerized systems.
Ability to effectively communicate verbally, individually and in groups, with internal contacts, tenants, property owners, and other external contacts as appropriate
Ability to work in a high volume, deadline driven environment.
Proficiency in written and spoken English is required to effectively communicate with customers, team members, and management.

Nice To Haves

Knowledge of the HCV program requirements, policies, or procedures, preferred.
Professional working proficiency in Spanish/Creole a plus.

Responsibilities

Conducts all work activities in a manner that supports achievement of SEMAP, contractual standards, and/or other performance measures as required
Assist in implementation of HCV programs policies and as related to program administration
Maintains on-going knowledge of policies, HCV Administrative Plan, HUD regulatory changes, PIH notices and other program guidance and communications
Leads and completes processes associated with accurate and timely HAP contract execution including tasks such as unit reconciliation, owner setup and proper documentation, inspections and other department coordination and owner/participant cooperation/communication
Assists as necessary with on-time annual re-certification, timely transaction processes, and communicating with owners and tenants regarding same
May perform supervisory responsibilities including assigning and reviewing work, training/coaching staff, resolving employee problems, establishing objectives, contributing to performance assessment and providing quality feedback
Integrates professional customer service and corporate values into daily operations Resolves tenant/owner issues timely and professionally to avoid escalation
Requires staff to maintain a high degree of professionalism and exceptional internal and external customer service in the exercise of their duties
Regularly review work flow and adjust priorities accordingly
Provides regular, accurate reports detailing areas of operational responsibilities; advises supervisors of concerns along with proposed solutions
Provide detailed technical and general training and assistance to staff
Perform related duties as assigned