Team Leader

Epiphany Business Services, LLC•Erie, CO

11d•$24 - $28•Onsite

About The Position

Epiphany Dermatology, headquartered in Austin, TX, is a fast-growing dermatology services company dedicated to improving access to dermatology services and providing exceptional patient care in underserved markets across the U.S. The company has expanded from a single site in 2015 to over 100 clinics nationwide and aims to increase its reach further in the next four to five years. Epiphany Dermatology values its employees, offering great benefits, perks like free skincare, generous time off, opportunities for growth, and a chance to be part of a purpose-driven organization. They invest in employee development, viewing positions as career opportunities. The Team Leader role is a developmental leadership position for staff members who meet the qualifications of a Clinic Supervisor but lack prior management experience. This role is intended to last 12-24 months before potential promotion to Clinic Supervisor, with one Team Leader supervised by an Assistant/Regional Manager at a time.

Requirements

At least one (1) year of experience in a healthcare-related customer service role.
High school diploma or above, required.
Basic understanding and experience working with Microsoft Office Suite, including Word, Excel, and PowerPoint.
Completion of Epiphany Clinical and Front Office Preceptor training programs within 30-days of hire.
Completion of Rising Suns leadership development program within 12 months of hire.
Must be authorized to work in the United States without restriction. We will not sponsor applicants for work visas.

Nice To Haves

Prior Medical Assistant or nursing experience preferred but not required. Committed to stay updated on Medical Assistant Training.
Prior experience with EMA by Modernizing Medicine desired, but not required.

Responsibilities

Coaches clinic staff to ensure consistent, empathetic, and customer service-oriented responses to patient needs and throughout the patient experience.
Plays an active role in the training and onboarding of new team members.
Familiar with Company processes and procedures and develops standards for execution of these within the clinic environment.
Provides regular coaching on customer service, attendance, and basic performance to clinic staff through regular one-on-one meetings. Escalates more complex employee relations issues to Regional Leadership and HR Business Partner.
Ensures patient experience best practices are followed by all teammates.
Maintains a positive, can-do attitude to achieve positive and trustworthy relationships across all levels of the organization (including providers) to improve work relationships, build morale, and increase productivity and retention.
Effectively manages patient scheduling to achieve access to care and preferred provider utilization.
Reviews and approves staff time cards to ensure accuracy with hours worked.
Assists and provides guidance to clinic staff to ensure timely response and resolution of patient/family complaints. Escalates sensitive and/or unresolvable customer service issues to Regional Leadership.
Helps ensure proper supplies are stocked and are out of patient view and exam rooms.
Consistently demonstrates Epiphany’s Core Values, contributing to a team-based, collaborative culture.
Maintains consistent, reliable and on-site attendance to support the team and deliver on patient/business needs. Willing to adjust personal availability according to volume changes and activity surges as needed.
Ensures front and back office team adheres to compliance standards, safeguards PHI and financial information, maintains HIPAA confidentiality, and upholds privacy and security standards.
Fully complies with OSHA workplace safety regulations.
Other duties as assigned.