Team Leader - Green Clean Auto Wash

Express Wash Concepts•Virginia Beach, VA

6d•Onsite

About The Position

As part of Express Wash Concepts, one of the region’s fastest-growing and award-winning companies, we offer more than just a job – we provide a path to growth and success. Whether you’re starting your career or looking to take it to the next level, we’re here to support your journey. At Green Clean Express Car Wash, we’re more than just a car wash—we’re committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to our communities. Most importantly, we empower our team members with a clear roadmap for growth, offering opportunities to advance from Team Leader to leadership roles and beyond. Where Clean Cars Begin: Your Role As a Team Leader, your role involves supporting the site's facility and operations responsibilities. Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards. Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader. Greet customers with long-lasting first impressions. Educate customers about the benefits of our Unlimited Wash Club. Actively engage with customers pre/post wash for 100% satisfaction. Maintain quality assurance through accurate Quality Control checks. Lead the team in achieving and sustaining high-quality service. Address customer escalations calmly and effectively. Operate basic retail equipment and understand the wash process. Drive team performance to exceed service standards. Foster a positive and collaborative team environment. Perform other related duties as required and assigned.

Requirements

High school diploma or equivalent, or current enrollment.
Previous sales or customer service experience is a plus.
Ability to work flexible hours, including weekends.
Positive attitude, willingness to take direction, and a professional appearance.
Follow safety guidelines and wear the required safety equipment.
Aspire for excellence in all tasks, consistently setting an example through leadership.
Maintain a professional appearance in accordance with appearance guidelines.
Exceed expectations and uphold accountability in all responsibilities.
Demonstrate flexibility in working hours, including weekends.

Responsibilities

Support the site's facility and operations responsibilities.
Contribute to delivering outstanding customer service, boosting sales growth, and upholding stringent quality standards.
Greet customers with long-lasting first impressions.
Educate customers about the benefits of our Unlimited Wash Club.
Actively engage with customers pre/post wash for 100% satisfaction.
Maintain quality assurance through accurate Quality Control checks.
Lead the team in achieving and sustaining high-quality service.
Address customer escalations calmly and effectively.
Operate basic retail equipment and understand the wash process.
Drive team performance to exceed service standards.
Foster a positive and collaborative team environment.
Perform other related duties as required and assigned.