Team Leader

Center for Alternative•New York, NY

8d•Hybrid

About The Position

CASES is currently seeking a highly organized and detail-oriented Harlem Team Leader to join our Pretrial Services team. As a Team Leader, you will be responsible for all operational and programmatic needs for the staff and the clients they serve. You will be tasked with direct supervision and oversight of the Assistant Team Leader and the Master’s Level and Clinical Staff on the team. In this role, the Team Leader represents their borough as part of the leadership team alongside their Borough Director and may be tasked with specific projects that can arise at different times to assist with the team's overall functioning. CASES’ Supervised Release Program (SRP) annually diverts 7,500 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. Program participants include youth and young adults, people with substance use disorders and mental illnesses, and individuals who are homeless. SRP participants have not been found guilty of a crime and are not mandated to engage in treatment or other services. This requires staff to tactfully deliver approaches to help participants tap into their intrinsic motivation to leverage their strengths and skills for meaningful life improvements while fulfilling all court requirements.

Requirements

Master’s degree in clinical discipline with 2-3 years Supervisory and Program Management experience.
At least 3 years of experience working in human services with individuals with serious mental illness and those with serious mental illness and co-occurring substance use disorders.
Experience understanding various evidence-based models and theories pertaining to psychoeducation, motivational interviewing, serious mental illness and recovery.
Experience understanding family systems based on diversity of cultural and ethnic backgrounds
Highly organized and self-motivated

Nice To Haves

LMSW, LCSW, LMHC strongly preferred
Fluency in Spanish a plus
Strong commitment to social justice and the CASES mission
Individuals with lived experience are encouraged to apply

Responsibilities

Oversee and manage the clinical and administrative operations of a pretrial services team—including assistant team leaders, clinical case coordinators, and case coordinators—to ensure effective delivery of community supervision, clinical interventions, case management, credible messenger support, peer services, rehabilitation, and other supports.
Ensure staff engage family members and significant others (with participant consent) to strengthen assessments and support successful pretrial supervision outcomes.
Manage a small, specialized caseload by conducting comprehensive assessments and providing intensive supervision and/or case management to individuals with intimate partner violence (IPV) charges, serious mental illness, severe substance use disorders, homelessness, high‑profile media cases, and others with complex risks and needs.
Run daily organizational meetings, weekly team meetings, and virtual staff check‑ins under the supervision of the borough director; collaborate with other team leaders to ensure consistent practice across borough teams and throughout SRP.
Implement risk‑management protocols, case reviews, staff supervision protocols, and incident reporting; conduct in‑person and virtual community‑based work with staff to support their engagement with participants who present elevated risks and needs.
Provide staff supervision, coaching, and training to ensure adherence to fidelity standards for supervision and case management; support staff in developing the competence needed to meet SRP goals and participant needs.
Oversee timely, complete, and accurate documentation in the database in accordance with confidentiality regulations to ensure court services staff have reliable information for court stakeholders and to support participant court attendance and compliance with supervision conditions.
Respond to feedback and recommendations from Quality Improvement, Clinical Practice, Evaluation, and Clinical and Evidence‑Based Training teams to promote continuous quality improvement and maintain a high‑performing team.