Team Leader $18.50 - John's Creek Store
About The Position
This position is responsible for supervising store personnel during assigned shifts to ensure operational standards are met. The Team Leader will also be responsible for opening and/or closing the store, developing and training team members, and ensuring compliance with agency policies and procedures. A key aspect of this role is creating and maintaining a high standard of customer service, addressing customer needs, and resolving complaints. The Team Leader must maintain proficiency in all store workstations, ensure the store's appearance and housekeeping meet standards, and accurately maintain company records and reports. The role also requires flexibility to transfer to other Goodwill of North Georgia stores as needed and to perform other duties assigned by management.
Requirements
- High School Diploma or GED required
- Two to three (2-3) years of experience in retail
- Must be certified and licensed to operate a forklift
- Maintain dependable transportation and electronic communication device
- Must be proficient in Microsoft Office
- Must start employment in acceptable safety work shoes
- Must be able to adapt to growth and a changing environment within the Agency
- Must be able to work in all types of conditions including heat, cold and dust
- Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
- Must be available to work Monday through Sunday during operating hours as needed for business operations
Nice To Haves
- Associates Degree or completion of related retail management course work preferred
- Bilingual a plus
Responsibilities
- Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
- Open and/or close the store as key holder/team leader on duty
- Develop, train, coach and support team members for career growth within the organization
- Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
- Adhere to the task outline for the job you are supervising and performing
- Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
- Assist and resolve any complaints and communicate complaints and issues to management team
- Maintain proficiency for tasks required in all workstations
- Monitor and maintain overall store appearance and housekeeping to agency standards
- Perform and assist in all functions completed by store personnel
- Support in maintaining all company records and reports accurately and in a timely fashion
- Attend all meetings and training as required by the agency
- Transfer to any Goodwill of North Georgia store within the territory as needed or required
- Perform other duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
