Team Leader- Madison Ave

Valentino•New York, NY

7d•$29 - $33•Onsite

About The Position

A Team Leader who can act as a brand representative embodying the brand values and mastering every stage of the Valentino Client experience. Serve as point of reference in supporting the sales team and extending partnership with store management to guarantee proper implementation of all store-related activities.

Requirements

Act as a brand representative embodying the brand values
Master every stage of the Valentino Client experience
Serve as point of reference in supporting the sales team
Extend partnership with store management to guarantee proper implementation of all store-related activities
Meet individual sales target
Contribute to the overall store sales objectives
Have a clear understanding of the correlation between every step of the client experience with each associated KPI
Apply the styling to increase cross selling and average ticket
Focus on development and retention of existing clients
Recruit new and potential clients
Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership
Exploit every opportunity to collect data from new potential clients
Enrich the prospect data base
Maintain and update the current client list
Master the know-how of every Valentino creation
Convey an engaging / proper story telling around product knowledge
Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.)
Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.)
Contribute to maintain up to standard stock organization
Ensure the implementation of all store policies and procedures
Utilize effectively the company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App etc.
Collaborate with in-store team, VM team
Liaise with the In-Store Visual to follow display guidelines
Verify and report all relevant information to store management
Support the store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set up preparation.
Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.
Manage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent.
Facilitate the onboarding process for new hires
Serve as a point of reference for training-related activities.
Collaborate with the store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.
Operational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives.
Client Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships.
Solution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions to address team and client needs.
Interpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration.
Training: Ensures a proper onboarding is made to all team members supporting the identification of needs and suggesting them to the Store Manager.

Responsibilities

Meet individual sales target and contribute to the overall store sales objectives.
Have a clear understanding of the correlation between every step of the client experience with each associated KPI such as applying the styling to increase cross selling and average ticket.
Focus on development and retention of existing clients, recruitment of new and potential ones. Engage the client through every selling opportunity - walk in, private appointment, distance sales, sales in partnership.
Exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
Master the know-how of every Valentino creation and convey an engaging / proper story telling around it.
Perform every task in full compliance with operations guidelines (after sales assistance, product transfer request, on-hold, on consignment, etc.).
Provide support when needed to the execution of the main operational and administrative tasks (cycle counts, stock takes, product receiving and transfer, documentation form filling and archiving, etc.) as well as contribute to maintain up to standard stock organization.
Ensure the implementation of all store policies and procedures, utilizing effectively the company tools and systems such as Smart XP, MY-V XP, PRISM, SAP, the Training App, After Sales App etc.
Collaborate with in-store team, VM team and liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management.
Support the store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set up preparation.
Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.
Manage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent.
Facilitate the onboarding process for new hires and serve as a point of reference for training-related activities.
Collaborate with the store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.
Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives.
Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships.
Proactively identifies challenges and develops innovative, effective solutions to address team and client needs.
Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration.
Ensures a proper onboarding is made to all team members supporting the identification of needs and suggesting them to the Store Manager.