Buena Vista Team Leader

CHAMPION XPRESS CAR WASH•Albuquerque, NM

2d•$16 - $17•Onsite

About The Position

The Buena Vista Team Leader is responsible for ensuring the safe and efficient operation of the car wash facility. This role involves guiding vehicles through the wash process, performing safety inspections, managing customer interactions, and training new team members. The Team Leader must be knowledgeable about property safety, tunnel equipment, and the company's service standards, while also adhering to all company policies and safety procedures. This position is eligible for cash and digital tips.

Requirements

Knowledgeable on property safety and layouts.
Knowledgeable of what not to wash.
Knowledgeable of tunnel equipment.
Knowledgeable on E-Stop Locations.
Knowledgeable on membership management.
Fluent in the LEAP Conflict Resolution process.
Excellent organizational and time management skills.
High school diploma or equivalent preferred.
Related management experience preferred.
Excellent verbal and written communication skills.
Ability to work outdoors in all weather conditions and seasons.
Willing to work a 40 hours per week including weekends and holidays.
Be on your feet for extended periods of time.
Physically able to bend, stoop, squat, kneel, reach, step to perform job duties.
Ability to carry up to 40 pounds short distances.
Alert and able to maneuver around moving vehicles and equipment.

Nice To Haves

Knowledgeable on 3 Single Wash packages.

Responsibilities

Greet guests as they approach the car wash tunnel.
Safely guide and load each vehicle per size.
Use bug prep gun to properly prepare vehicles for wash process.
Remove mud in wheel wells when appropriate.
Perform safety inspection of vehicles before wash.
Make key adjustments to car wash equipment.
Handle tunnel incidents effectively and safely.
Responsible for vacuum service process.
Participate in the nightly close down checklist.
Engage with each guest using the 4 Steps of Service.
Inform all retail guests about Memberships.
Train new Team Members on approved training modules.
Aid in member visit success rate.
Communicate key vehicle information and equipment retracts to crew.
Vacuum area observance for guest satisfaction.
Complete daily shift report to document shift performance.
Learn how to safely open and close the car wash with leadership.
Safely use ladders and engage e-stop while cleaning.
Adhere to all company policies, procedures, safety standards and codes of conduct.
Follow Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
Assist in cleaning the facility which includes the equipment, walls, trench, vacuums, trashcans, and lot.
Attend all mandatory training sessions.
Attend all mandatory team meetings and cleaning.