Arrowhead 18 - Team Leader

Harkins Theaters•Peoria, AZ

2d•Onsite

About The Position

As a Team Leader, your role is key in understanding all team member responsibilities as well as training and leading team members in order to deliver the Ultimate Moviegoing Experience. This position involves organizing and maintaining daily plans to ensure the team performs at its best capacity, coordinating rest and meal breaks, and motivating, training, mentoring, and leading team members in specific areas during each shift (e.g., concessions, box office, guest services, usher). Responsibilities also include delegating tasks, resolving minor employee conflicts, ensuring work and guest areas are clean, safe, maintained, and organized according to company guidelines. The Team Leader provides feedback to managers on employee performance, identifies and reports policy violations, assists with enforcement (e.g., selling techniques, proper uniform, cleanliness), and handles minor guest disturbances and concerns, including product exchanges.

Requirements

Are at least 16 years of age
3+ months of guest services, retail, hospitality, or restaurant experience
Effectively communicate, read/write in English
Are able to work independently or with a team
Have work availability during our busiest times: Evenings, Weekends, Holidays, Summer months

Responsibilities

Organizing and maintaining daily plan to ensure team is performing at best capacity
Coordinate rest and meal breaks
Motivates, trains, mentors, and leads team members in specific areas during each shift (i.e. concessions, box office, guest services, usher etc.) including delegating tasks and resolving minor employee conflicts
Ensures that work/guest areas are clean, safe, maintained, and organized in accordance with company guidelines
Provides feedback to managers on general and specific employee performance, identifies and reports policy violations, and assists with enforcement (i.e. selling techniques, proper uniform, cleanliness, etc.)
Handles minor guest disturbances and concerns, including product exchanges