Team Leader

Royal Farms•Towamencin Township, PA

10d

About The Position

The Team Leader is responsible for the complete operations of the store while on duty and acts as the Person in Charge unless a more senior-level manager is present. The role makes recommendations to the store management team regarding store concerns and opportunities and supports management in customer service, product availability, food service execution, safety, shift management, and vendor care. The Team Leader helps ensure customer satisfaction and store conditions, maximize sales, control costs, and achieve established goals. The role oversees shift operations, coordinates team responsibilities, performs operational tasks, and ensures adherence to company policies, procedures, and safety requirements. It also supports team members through onboarding, training, feedback, and coaching; ensures food and beverage programs are executed; and maintains store cleanliness and upkeep. The Team Leader supervises all store employees when a more senior leader is absent and performs other assigned duties. The position requires standing, walking, bending, reaching, lifting up to 50 pounds, and performing repetitive physical tasks. The Team Leader must primarily be available for second- or third-shift work, weekends, and holidays based on business needs, and must be flexible with scheduling. The role requires wearing slip-resistant shoes, reliable transportation, consistent on-time attendance, Food Safety Certification within required timeframes, and completion of leadership classroom training at the designated training center in Baltimore, Maryland, or Laurel, Delaware. The listed pay range is USD $15.50–$22.00 per hour.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Demonstrated leadership skills.
Demonstrated ability to encourage, inspire, and develop team members.
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must be available to primarily work second- or third-shift schedules, weekends, and holidays based on business needs.
Must be flexible with the work schedule to assist with changing business needs.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

Minimum of 1 year of food service or retail management experience.
Internal candidates should have been employed for at least 90 days.
Current ANSI-approved Food Safety Manager Certification.
Basic business math, accounting, computer, analytical, and decision-making skills.
Demonstrated ability to encourage, inspire, and develop team members.

Responsibilities

Ensure customers receive outstanding service in a friendly environment, maintaining service standards and product knowledge.
Coach and support team members in delivering consistent, friendly, and knowledgeable customer service.
Develop knowledge of current products, marketing programs, promotions, strategies, and initiatives, and educate retail team members.
Oversee shift operations as Person in Charge when a more senior leader is not present, coordinating team responsibilities and addressing operational needs.
Perform shift tasks, including POS transactions and vendor check-in, and adhere to cash-control standards.
Hold oneself and team members accountable for compliance with policies, procedures, and safety requirements relating to people, safety, assets, and cash.
Follow safety and security procedures to protect team members, customers, and company assets.
Onboard and train team members as a Certified Trainer, and provide regular feedback and coaching on operational standards.
Ensure execution of food service and beverage programs, including ordering, production planning, product handling, and product appearance.
Maintain standards for food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
Complete store side work, including cleaning, dusting, sweeping, mopping, and emptying trash.
Maintain a clean and organized work area and report maintenance issues or hazards through appropriate channels.
Complete assigned tasks with attention to detail and follow company safety, security, and operational procedures.
Uphold company mission, core values, and brand standards, reflecting integrity, accountability, and operational excellence.
Supervise all store employees in the absence of a more senior leader.
Perform other projects and duties as assigned.