Team Leader

Royal Farms•Port Royal, VA

1d•Onsite

About The Position

The Team Leader is responsible for the complete operations of the store while on duty and acts as the Person in Charge unless a more senior-level manager is present. The role makes recommendations to store management about store concerns and opportunities and supports the management team in customer service, product availability, food service execution, safety, shift management, and vendor care. The Team Leader works to ensure customer satisfaction, maximize sales, control costs, and achieve established goals. The position oversees shift operations, coaches and trains team members, supports compliance with operational and safety standards, and ensures food and beverage programs are executed properly. It also includes maintaining store cleanliness and organization, reporting maintenance issues or hazards, and supervising store employees when a more senior leader is absent. The role primarily requires availability for second or third shifts, weekends, and holidays, depending on business needs.

Requirements

Must be at least 18 years old.
Must have a high school diploma or GED.
Must possess strong written, verbal, and interpersonal communication skills.
Must possess strong supervisory and organizational skills.
Demonstrated strong leadership skills.
Demonstrated ability to encourage, inspire, and develop team members.
Must be able to stand, walk, bend, reach, and lift up to 50 pounds throughout the shift.
Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
Must be available to primarily work second or third shift, weekends, and holidays based on business needs.
Must be flexible with the work schedule to assist with changing business needs.
Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
Must successfully complete required leadership classroom training at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

Minimum of 1 year of food service or retail management experience.
Internal candidates should be employed for at least 90 days.
A current ANSI-approved Food Safety Manager Certification.
Basic business math, accounting, computer, analytical, and decision-making skills.

Responsibilities

Ensure every customer receives outstanding service in a friendly environment and maintain customer-service standards and product knowledge.
Coach and support team members in delivering consistent, friendly, and knowledgeable service.
Develop awareness of current products, marketing programs, promotions, strategies, and initiatives, and educate retail team members.
Oversee shift operations as Person in Charge when a more senior leader is not present, coordinating team responsibilities and addressing operational needs.
Perform shift tasks including POS transactions, vendor check-in, and adherence to cash-control standards.
Hold team members and self accountable for compliance with policies, procedures, and safety requirements involving people, safety, assets, and cash.
Follow safety and security procedures to protect team members, customers, and company assets.
Serve as a Certified Trainer by onboarding and training team members and providing regular feedback and coaching.
Ensure execution of food service and beverage programs, including ordering, production planning, product handling, and presentation.
Maintain standards for food quality and safety, merchandising, customer service, speed of service, and store cleanliness.
Complete store side work such as cleaning, dusting, sweeping, mopping, and emptying trash.
Maintain a clean and organized work area and report equipment or facility maintenance issues and hazards through appropriate channels.
Complete assigned tasks with attention to detail and follow Royal Farms safety, security, and operational procedures.
Uphold company mission, core values, and brand standards through integrity, accountability, and operational excellence.
Perform other projects or duties as assigned.
Supervise all store employees in the absence of a more senior leader.