Team Leader- Forum Shops

Valentino•Boulder City, NV

11d•$25 - $30•Onsite

About The Position

A Team Leader is a passionate luxury retail professional who serves as a brand ambassador, embodying Valentino's values and delivering an exceptional client experience at every stage of the customer journey. You will lead by example on the sales floor, inspire and support the team in achieving business goals, and foster meaningful client relationships that drive loyalty and sales performance. Partnering closely with Store Management, you will help ensure the successful execution of all store operations, uphold Valentino's service standards, and contribute to a collaborative, high-performing, and client-focused environment.

Requirements

Passionate luxury retail professional.
Serves as a brand ambassador, embodying Valentino's values.
Delivers an exceptional client experience.
Leads by example on the sales floor.
Inspires and supports the team in achieving business goals.
Fosters meaningful client relationships that drive loyalty and sales performance.
Partners closely with Store Management.
Helps ensure the successful execution of all store operations.
Upholds Valentino's service standards.
Contributes to a collaborative, high-performing, and client-focused environment.
Operational and Task Coordination: Efficiently manages daily operations and organizes tasks to ensure smooth workflow and timely achievement of team objectives.
Client Insight and Engagement: Utilizes deep understanding of client needs and behaviors to foster meaningful interactions and strengthen client relationships.
Solution-Oriented Problem Solving: Proactively identifies challenges and develops innovative, effective solutions to address team and client needs.
Interpersonal Effectiveness and Team Alignment: Builds strong relationships and ensures team members are aligned with common goals through effective communication and collaboration.
Training: Ensures a proper onboarding is made to all team members supporting the identification of needs and suggesting them to the Store Manager.

Responsibilities

Meet individual sales targets and contribute to overall store sales objectives.
Achieve KPIs by understanding the correlation between client experience steps and associated KPIs, such as applying styling to increase cross-selling and average ticket.
Focus on development and retention of existing clients, and recruitment of new potential clients.
Engage clients through various selling opportunities including walk-ins, private appointments, distance sales, and partnership sales.
Acquire client data from new potential clients, enriching the prospect database and maintaining the current client list.
Master product knowledge of Valentino creations and convey engaging storytelling.
Perform all tasks in full compliance with operations guidelines (after-sales assistance, product transfer requests, on-hold, on consignment, etc.).
Provide support for operational and administrative tasks such as cycle counts, stock takes, product receiving and transfer, documentation, and maintaining stock organization.
Ensure implementation of all store policies and procedures, utilizing company tools and systems.
Collaborate with the in-store team and VM team, liaising with the In-Store Visual to follow display guidelines.
Verify and report relevant information to store management.
Support store management in executing specific tasks, including CRM calling campaigns, prospect registration and follow-up, conversion rate and cross-selling action plans, and VM set-up preparation.
Actively assist the Client Advisors' team during sales partnership initiatives and OTO appointments.
Manage sensitive situations related to sales activities or after-sales, such as boutique returns, end-of-season processes, client returns, repairs, and handling complaints, particularly when other managers are absent.
Facilitate the onboarding process for new hires and serve as a point of reference for training-related activities.
Collaborate with store management in assigning duties and responsibilities to Client Advisors and coordinating shift schedules.