Team Leader $18.50 - Mall of Georgia Store

Goodwill of North Georgia•Buford, GA

7d•Onsite

About The Position

This position involves supervising store personnel during assigned shifts to ensure operational standards are met. The Team Leader is responsible for opening and/or closing the store as the key holder on duty, and for developing, training, coaching, and supporting team members for career growth. The role requires compliance with agency policies, standard operating procedures, and safety/security protocols. The Team Leader must adhere to task outlines, greet and assist donors/customers to ensure excellent customer service, and resolve complaints, escalating them to management when necessary. Maintaining proficiency in all workstations, ensuring store appearance and housekeeping meet standards, and performing all functions of store personnel are key duties. Additionally, the role supports accurate record-keeping and reporting, attendance at required meetings and training, and flexibility to transfer to other stores within the territory as needed. Other duties may be assigned by management.

Requirements

High School Diploma or GED required
Two to three (2-3) years of experience in retail
Must be certified and licensed to operate a forklift
Maintain dependable transportation and electronic communication device
Must be proficient in Microsoft Office
Must start employment in acceptable safety work shoes
Must be able to adapt to growth and a changing environment within the Agency

Nice To Haves

Associates Degree or completion of related retail management course work preferred
Excellent oral and written communication skills in English as well as interpersonal skills; Bilingual a plus

Responsibilities

Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
Open and/or close the store as key holder/team leader on duty
Develop, train, coach and support team members for career growth within the organization
Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
Adhere to the task outline for the job you are supervising and performing
Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
Assist and resolve any complaints and communicate complaints and issues to management team
Maintain proficiency for tasks required in all workstations
Monitor and maintain overall store appearance and housekeeping to agency standards
Perform and assist in all functions completed by store personnel
Support in maintaining all company records and reports accurately and in a timely fashion
Attend all meetings and training as required by the agency
Transfer to any Goodwill of North Georgia store within the territory as needed or required
Perform other duties as assigned by management