Team Leader $18.50 - Alabama Rd Store

Goodwill of North Georgia • Roswell, GA

8d • Onsite

About The Position

This position is responsible for supervising all store personnel during assigned shifts to ensure operational standards are met. The Team Leader will also be responsible for opening and/or closing the store, developing and training team members, and ensuring compliance with agency policies and standard operating procedures. A key aspect of this role is creating and maintaining a high standard of customer service, resolving customer complaints, and performing various store functions to support the team.

Requirements

• High School Diploma or GED required
• Two to three (2-3) years of experience in retail
• Must be certified and licensed to operate a forklift
• Maintain dependable transportation and electronic communication device
• Must be proficient in Microsoft Office
• Must start employment in acceptable safety work shoes
• Must be able to adapt to growth and a changing environment within the Agency

Nice To Haves

• Associates Degree or completion of related retail management course work preferred
• Excellent oral and written communication skills in English as well as interpersonal skills
• Bilingual a plus

Responsibilities

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met
• Open and/or close the store as key holder/team leader on duty
• Develop, train, coach and support team members for career growth within the organization
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures
• Adhere to the task outline for the job you are supervising and performing
• Greet and assist donors/customers; Create a customer service standard by ensuring customer needs are met and service is efficient and effective
• Assist and resolve any complaints and communicate complaints and issues to management team
• Maintain proficiency for tasks required in all workstations
• Monitor and maintain overall store appearance and housekeeping to agency standards
• Perform and assist in all functions completed by store personnel
• Support in maintaining all company records and reports accurately and in a timely fashion
• Attend all meetings and training as required by the agency
• Transfer to any Goodwill of North Georgia store within the territory as needed or required
• Perform other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED