Team Leader

Tractor Supply Company•Ferndale, WA

About The Position

The Team Leader supports Store leadership, delivers Legendary Service, coaches Team Members, and owns assigned sales-floor presentation areas. Team Leaders are expected to be top-selling Team Members and to take clear ownership of Power Panels, Clipstrips, Endcaps, Clothing recovery, and assigned BOPIS/OMNI support based on store needs. The role also leads assigned Team Members during shifts and supports store readiness, customer engagement, and safe, consistent operations. The position generally works indoors in a moderately noisy environment, with work on hard-surface indoor floors and outdoor lots. Team Leaders may need to work outdoors in adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The job is non-sedentary and requires moving throughout the store and outdoor areas, operating store equipment, and handling merchandise.

Requirements

Must be at least 18 years of age.
Must possess a valid driver's license.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Must have the physical and mental stamina to move throughout the store and outdoor areas quickly and safely.
Must be able to operate equipment related to job duties efficiently, safely, properly, and accurately.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Must be able to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Must be able to constantly operate store equipment such as a computer and cash register.
Must be able to complete documentation, communicate effectively in writing and verbally, and process information and merchandise through a point-of-sale system.
Must be able to handle and be in contact with birds/poultry.
Must successfully complete required training, including training and certification to dispense propane and other certifications required for business needs.
Must be able to work outdoors in adverse weather conditions.

Nice To Haves

Retail experience and/or knowledge of farming, ranching, pets/equine, or welding.
Supervisory experience.
High school diploma or equivalent.
Basic computer skills.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.

Responsibilities

Maintain regular and predictable attendance and work scheduled shifts, including varied hours, days, nights, weekends, and overtime as business needs dictate.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Model selling behaviors as one of the store's top-selling Team Members.
Own Power Panel execution, maintenance, replenishment, signing, and recovery.
Own Clipstrip execution, maintenance, replenishment, signing, and recovery.
Own Endcap execution, maintenance, signing, and recovery.
Own full weekly Clothing Department recovery, including assigned standards and follow-up.
Support assigned BOPIS/OMNI execution, including picking, staging, customer handoff, and follow-up.
Lead assigned Team Members during shifts through task delegation, follow-up, service expectations, and safe work practices.
Support front-end, sales-floor, recovery, and customer-engagement routines as assigned by the Store Manager or Sales Manager.
Support store readiness by owning and maintaining Power Panels, Clipstrips, Endcaps, and Clothing.
Operate a cash register/computer, forklift, and other equipment as needed, and assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Perform other duties as assigned.
Travel as required in support of district needs and drive or operate a vehicle for business needs.