CTW Team Leader - (Somerset)
About The Position
Seetec is seeking a motivated Team Leader to support the delivery of their Connect to Work programme. This role involves leading and inspiring a team of Employment Specialists to help individuals build confidence, develop skills, and secure meaningful employment. The Team Leader will drive performance, quality, and compliance, coach and develop their team, monitor performance against targets, and collaborate with stakeholders and employers to create opportunities for participants. The ideal candidate will have previous leadership experience in a target-driven environment, strong communication and organizational skills, and proficiency in Microsoft 365. A full UK driving license and willingness to travel across the South West region are required. This is an opportunity to join an organization focused on making a difference in people's lives and building stronger communities.
Requirements
- Previous leadership or management experience.
- GCSE English and Maths (or equivalent) at Grade C/Level 4 or above.
- Fully IT literate, with experience using Microsoft Office 365, Microsoft Teams and other digital technologies.
- Experience working within a target-driven environment.
- Proven experience delivering services against contractual requirements and quality standards.
- Strong communication, coaching and people management skills.
- Ability to motivate and develop individuals and teams to achieve performance objectives.
- Excellent organisational and problem-solving skills with a focus on continuous improvement.
- Full UK driving licence and willingness to travel across the South West region.
Nice To Haves
- Knowledge of the employability, welfare-to-work and/or recruitment sector.
- Good understanding of the local labour market and employment opportunities within the region.
- Knowledge of Supported Employment models and frameworks, including IPS and SEQF.
- Experience working in advice, guidance or customer support environments.
- Experience building relationships with employers and external stakeholders.
Responsibilities
- Lead, motivate and coach a team of Employment Specialists to achieve individual and team performance targets.
- Drive a high-performance culture aligned with Seetec's vision and values.
- Monitor performance and implement improvement plans where required.
- Ensure contractual, quality and compliance standards are consistently achieved.
- Conduct regular team meetings, one-to-ones, performance reviews and caseload reviews.
- Maintain accurate customer records and ensure evidence requirements are met.
- Support participants to achieve positive employment outcomes through high-quality service delivery.
- Build and maintain relationships with employers and key local stakeholders to create job opportunities.
- Promote programme awareness and encourage appropriate referrals.
- Identify local labour market opportunities and emerging employment sectors.
- Champion continuous improvement and best practice across the service.
- Ensure the health, safety and wellbeing of team members.
- Manage participant budgets in line with company procedures.
- Promote safeguarding, Prevent, equality, diversity and inclusion.
- Deputise for the Business Manager when required.
- Support team members in developing their digital skills and use of technology.
- Undertake regional travel and occasional overnight stays as required.
- Ensure compliance with all company policies, procedures and data protection requirements.
Benefits
- 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
- 2 Volunteer Days
- Pension - 5% Employee 5% Employer
- Healthcare Cash Plan, incl. 3 x salary life assurance
- Annual Salary Review
- Refer A Friend Scheme
- Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
- Opportunity to progress career
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
