Team Leader

Primark•Jersey City, NJ

5h•$27 - $29•Onsite

About The Position

The Team Leader drives sales and delivers an outstanding customer experience by leading, motivating, and developing a team of Sales Associates. Working closely with the management team, the role supports daily store operations, upholds operational standards, and creates a high-performing, engaged, and inclusive colleague experience. The Team Leader provides direction, coaching, and feedback; prioritizes size availability, stock replenishment, and merchandising; and helps ensure a fast, friendly, and efficient shopping experience. The position reports to the Department Manager.

Requirements

Ability to lead, motivate, and manage a team while fostering a positive and supportive working environment.
Strong customer service skills and the ability to resolve customer issues confidently.
Good organizational and time management skills, including the ability to prioritize and manage multiple tasks.
Ability to solve problems and adapt to changing store needs or customer demands.
Clear and effective communication with customers, colleagues, and management.
Confidence using retail technologies, including cash registers, self-checkouts, tablets, and handheld POS devices.
Ability to communicate effectively in English, orally and in writing, with managers, supervisors, hourly colleagues, and customers as required for the role.
Ability to meet the stated physical requirements, with or without reasonable accommodation, including standing and walking for extended periods and performing merchandising and material-handling tasks.

Responsibilities

Maintain stock levels and size availability to maximize sales and meet customer expectations.
Ensure the sales floor is well-presented, merchandised, and fully replenished.
Allocate daily tasks and support schedules to keep colleagues productive and focused on priorities.
Oversee key customer areas and support a fast, friendly, and efficient shopping experience.
Support day-to-day store operations, including opening, closing, and store duty management when needed.
Review customer service feedback, handle customer issues professionally, and escalate issues when appropriate.
Coach, motivate, and support colleagues through communication, recognition, onboarding, and ongoing development.
Ensure pricing, signage, markdowns, stockroom organization, and safety checks are completed accurately and in line with operational standards.
Collaborate with store managers to support colleague performance and operational priorities.
Communicate instructions, coaching, corrective action, and safety information to colleagues, and provide customer service in English.
Perform merchandising and other essential tasks involving standing, walking, lifting, handling merchandise, and using ladders or step stools.