Team Leader - Winery

Andrew Peller Limited • Niagara-on-the-Lake, ON

7d • CA$19 - CA$19 • Onsite

About The Position

The Team Lead supports the team in achieving established revenue and wine club targets relative to all retail, tour and experience operations on the property. In addition, this role ensures an extremely high-quality guest experience, that promotes brand image and meets/exceeds financial objectives. This role regularly serves as Manager on Duty, performing retail administrative tasks (including opening and closing the wine shop) and providing leadership and appropriate coaching to part-time hospitality teammates.

Requirements

• 1-2+ years retail supervisory experience preferably in a Hospitality/Tourism or luxury retail environment.
• Technical savvy to use inventory system (Oracle), POS system, scheduling (like Dayforce).
• Top caliber professional communication skills
• Ability to multitask.
• Outgoing, enthusiastic personality and desire to excel in service environment

Nice To Haves

• WSET or ISG/CAPS or CMS certification is an asset.

Responsibilities

• Communicates regularly with Retail & Experience Manager about teammate performance.
• Supports teammates on the service floor and sales counter.
• Train retail and experience teammates in all wine products, accessory programs and retail experiences.
• Lead retail experiences as needed and host VIPs.
• Responsible for seasonal décor and supports with retail merchandising.
• Take the lead on bookings for group experiences, greet all pre-booked groups and assign retail teammates as needed.
• Monitors stock levels of wine, accessories, packaging and general operation supplies for retail stores, flagging order needs to manager as needed.

Benefits

• Competitive hourly rate
• Employee Gift Card loaded monthly with money to be spent in our wineries, restaurants and retail shops
• Potential for overtime pay
• Access to Employee Assistance Program for your health and wellbeing
• Rare opportunity for hands on training and mentorship

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed