Team Leader, Safe Options Support (SOS)

ACMH INC•New York, NY

1d•Hybrid

About The Position

The Team Leader, Safe Options Support (SOS) is responsible for the overall operations of the program. This role involves overseeing the creation and day-to-day management of a multi-disciplinary SOS community support team, ensuring compliance with internal and external standards. The position coordinates program outreach, develops partnerships with community stakeholders, facilitates case reviews, and conducts internal audits. The Team Leader also assists with quality improvement projects, manages staff recruitment and performance, provides supervision and training, coordinates schedules, and ensures 24/7 crisis response availability. Additionally, the role involves identifying eligible participants, reporting on enrollment outcomes, and working collaboratively with all stakeholders in a respectful and culturally sensitive manner.

Requirements

Experience managing and supervising program staff in a community mental health setting.
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems a plus.
Knowledge of counseling principles and methods for mental illness and substance use disorders.
Knowledge of treatment, rehabilitation, and community support programs as they relate to recipient/residents, families, and staff.
Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques.
Ability to develop, evaluate, implement, and modify treatment intervention to meet the needs of individual recipients.
Ability to prepare accurate and timely reports.
Computer proficiency in Health Information Technology and Microsoft applications such as MS Word, Excel, PowerPoint.
Master’s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field.
A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population.

Nice To Haves

Experience working with homeless and/or precariously housed populations preferred but not required.
Previous management and supervisory experience preferred.

Responsibilities

Oversee the creation of a multi-disciplinary SOS community support team in partnership with the State Office of Mental Health and the central SOS Hub team.
Manage the day-to-day operations of the team in accordance with internal and external regulatory standards and guidelines.
Coordinate program outreach at known “hang-outs” or “Hot spots” within the transit system or during an inpatient hospital admission or emergency department visit.
Involve in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant.
Develop meaningful and lasting partnerships with key community stakeholders including MTA Station Managers, local hospital, NYPD, Shelter operators and housing providers.
Facilitate case reviews on ‘members at risk’ with community partners and document recommendations.
Oversee and/or conduct internal audits/case record reviews on a regular basis to measure compliance to regulatory/contract standards, and report aggregated findings and recommendations to the SOS Hub QPM Department on gaps in care or areas for continued improvement.
Assist with the identification, development, implementation, and completion of quality improvement projects that address barriers to care.
Ensure that internal and external regulatory agency standards and requirements are met.
Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures.
Provide regular individual and group supervision to a multi-disciplinary team.
Orient new team members to policy and procedures as well as provide ongoing training and mentorship.
Coordinate weekly staff schedules to ensure adequate staff coverage.
Manage SOS teams on-call requirements ensuring that 24/7 crisis response is available.
Work with SOS HUB’s Single Point Of Access department to identify eligible participants and reporting on enrollment outcomes and staff assignment.
Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences.