Team Leader - Retail (Garden City-#25)

Goodwill Industries•Garden City, KS

10h•Onsite

About The Position

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Team Leader to play a key role in furthering our vision and mission in our retail area. The purpose of this position is to open and close the store, and to manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.

Requirements

High school diploma or the equivalent required.
Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations.
Must be a person with excellent character references and a well-developed sense of responsibility.
One year of management experience, required.
A valid driver’s license and insurability is required.
Must be able to work Saturdays and Sundays and at least two nights a week.
Must be able to lift up to 50 lbs.
Must be able to make bank deposits with own transportation daily.
Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities.
Must be a licensed driver-must be insurable.
Must pass/complete background check.

Nice To Haves

Math Skills
Computer Skills
Oral Communications
Written Communications
Internal-Personal Communications Judgment and Problem Solving
Cash Handling
Job Knowledge
Planning and Organization
Leadership
Teamwork
Customer Service Orientation
Interviewing Skills
Quality
Product Knowledge
Ethics and Trust
Safety and Security

Responsibilities

Open and close store.
Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement.
Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals.
Demonstrate a positive, role model.
Display commitment and involvement towards Goodwill's mission.
Serves as hiring manager in the Manager and/or Assistant Manager’s absence and will complete employee work schedules, evaluations and ADP as needed.
Handle customer complaints.
Oversees store operation including inventory, warehouse and stock rotation per manager.
Per manager, performs all administrative and clerical details associated with store operation and orders supplies as needed.
Provides supervision for all sales associates, trains employees and follows cash handling procedures on a daily basis.
Sets an example for his or her workers.
Exercises good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation.
Must be thoroughly familiar and continually stress the Goodwill sales philosophy.
Performs those duties which are part of every day supervisory job.
Complete employees’ work schedules.
Complete employee evaluations as needed.
Counsel, hire, fire, and train employees, only when manager and assistant manager are not available.
Supervises the sales force and Sales Floor.
Sells merchandise as time permits.
Attends to and satisfies customer’s needs.
Handles customer complaints in a fair and impartial manner, coordinating as necessary.
Promotes special events.
Receives and checks incoming stock and supervises checkouts and stock transfers.
Checks condition and placement of stock in a clean, neat, and orderly condition.
Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis.
Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area.
Trains and supervises store personnel and maintains projected sales goals.
Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation.
May supervise solicitors and pick-up orders, including routing as authorized.
Maintain records of store operations as required.
Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices.
Make recommendations to Area Manager and Vice President of Operations/Sales.
Assures that the appearance of the store and premises is presentable at all times.
Performs administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
Responsible for safety and well-being for all employees.
Safeguards the premises and material under his or her care at all times.
Seeks to reduce the possibility of pilferage or burglary.
Constantly watches for fire hazards and unsafe conditions.
Greets customers.
Adhere to all ethical standards confidentiality of records.
Adhere to all safety policies and reports violations.
Support mission statement and activities of other departments.
Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment.
Must be able to count all monies for store operations.
When working with monies, safe and monies must be locked up at all times.
Driving to the bank to ensure secure delivery of bank deposits.
Other duties as assigned.
Follows program plan in work assignments.
Trains them in overall store operation.
Represents management to them.
Advises and counsels them as required.
Is fair and impartial in his/her relations with them.
Is uniformly courteous to them.
Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective.
Uses good judgement and does not hesitate to take responsibility.
Stresses courtesy and enthusiasm to the public by all store workers.
Keeps him/her informed of significant events.
Recommends changes in policies and procedures based on store operations.
Is particularly sensitive to management requests and adheres to deadlines and due dates.

Benefits

Medical and Prescription Plan - available first of month following employment
Paytient Medical Assistance Plan - available first of month following employment
Dental Plan with Ortho Option - available first of month following employment
Vision Care Plan - available first of month following employment
Flexible Spending Accounts - available first of month following employment
Group Life and AD&D - available first of month following employment
401(k) Plan - available first of month following 90-days employment
Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment
Paid Volunteer Time Off - 8 hours per year
Paid Holidays
Accident and Critical Illness
Employee Assistance Program
Employee Referral Bonus
Tuition Reimbursement Program
20% Discount at Goodwill Industries of Kansas Stores