Team Leader, Retail Store (Boone)

Blue Cross and Blue Shield of North Carolina

23h • Hybrid

About The Position

At Blue Cross UNC, we’re making health care better for all – by listening deeply, challenging what’s possible, and putting care at the heart of everything we do. Join a purpose driven team where ideas spark change, growth is encouraged, collaboration fuels impact, and you’re supported with the flexibility and trust to do meaningful work. The Team Leader will manage all aspects and functions in the Boone Beyond Blue Neighborhood Center to ensure that the customer’s experience is meaningful, informative, and that in-center encounters result in high customer satisfaction. Manage staff to ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.

Requirements

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field
• Must have North Carolina Health license or obtain within 60 days of employment.

Nice To Haves

• Customer Follow-Ups
• Customer Service
• Employee Development
• Employee Relationships
• Inventory Management
• Retail Store Operations
• Sales
• Sales Performance
• Store Operations Management
• Workplace Organization

Responsibilities

• Manage staff and overall operations of the Beyond Blue Neighborhood Center to meet or exceed performance goals related to sales, service, care/wellness support, and community.
• Track, analyze and report on Beyond Blue Neighborhood Center performance and local marketing efforts; work closely with corporate staff and leaders to review and take corrective actions as needed to achieve goals.
• Develop concepts and ideas to incent performance (e.g., sales contests, sales programs, member engagement programs, etc.); execute or coordinate/integrate with other areas.
• Ensure appropriate Center schedules, procedures and processes are followed, tools are available and store appearance reflects Center standards (including contact/lead or care support tracking and follow up for all customers who come into the Beyond Blue Neighborhood Center).
• Create a work environment that supports and encourages creativity, customer commitment, teamwork, enthusiasm and personal growth and development.
• Motivate, empower and coach employees to achieve business objectives and achieve individual and team high performance.

Benefits

• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level