Team Leader Parts Operations

Pilatus Aircraft USA Ltd•Broomfield, CO

8h•$62,600 - $89,800•Onsite

About The Position

Pilatus is hiring a Team Leader Parts Operations to join our team in Broomfield, CO. In this role, you will oversee the day-to-day operations of the Parts Sales Administration department as a working lead. In addition, you will be responsible for timely processing of daily sales orders, invoices, drop shipments and open orders. Take your career to the next level with Pilatus Aircraft USA Ltd!

Requirements

Associate or bachelor’s degree or equivalent combination of education and experience in aviation field
5+ years of technical experience related to aviation parts
Pilatus PC-12 and PC-24 knowledge preferred
Knowledge of FAA regulations required
Purchasing and supplier experience highly preferred
Advanced computer skills including MS Windows and MS Office Professional
Experience developing operational reports, dashboards, or process improvement tools is preferred
Effective verbal, written, and interpersonal communication skills and excellent customer service skills
Must be able to prioritize the workload and produce high quality, detailed work on a consistent basis

Responsibilities

Performs the essential functions of the Parts Sales and Services Administrator role as well as training and supervising team members on department procedures
Supervises and provides guidance to the Parts Sales Administration team
Provides additional subject matter support to customers
Ensures all invoices are posted daily and at month end
Monitors and fulfills open customer orders on a daily basis
Ensures timely responses to incoming inquiries and manages customer expectations
Develops and maintains operational reports, metrics, and tools to support team performance and decision making
Documents and maintains departmental procedures, workflows, and work instructions
Works with Supply Chain team to ensure timely deliveries to customers
Monitors AOG orders and provides comments on weekly and monthly AOG reports
Participates in routine calls with partner organizations and Service Centers
Updates AOG technical cases in Quantum with relevant part delivery status
Works with Purchasing team to provide customers with material quotes
Ensures fiduciary responsibility on all transactions
Participates in the AOG phone rotation
Assists Customer Relations team by enforcing Service Center Policies and Procedures
Provides sales orders and invoicing services to internal departments when requested

Benefits

11 paid holidays a year
15 days of paid vacation time
6 days of paid sick/personal time
Increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage
80% of medical, dental, and vision premiums paid for family coverage
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage annually
Monthly health savings account (HSA) contributions totaling $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Tuition assistance available annually after the first year