Team Leader - Mobile Crisis Response Team

Trilogy Careers•Chicago, IL

22h•Hybrid

About The Position

The Team Leader / MRSS Supervisor provides frontline supervisory oversight, clinical consultation, and operational leadership for an assigned crisis response team within the Mobile Response Stabilization Services program. This role is responsible for ensuring that clinical quality, compliance, documentation standards, and team performance meet program expectations. The Team Leader maintains direct service responsibilities, models best practice in crisis engagement, and serves as the primary point of contact for day-to-day team operations. The Team Leader / MRSS Supervisor holds primary responsibility for the supervision, development, and performance management of assigned Crisis Counselors, Senior Crisis Counselors, Peer Support Specialists, and other assigned personnel. They ensure clinical fidelity on scene, monitor compliance with program requirements, and contribute to a culture of accountability, learning, and professional growth.

Requirements

Master's degree in social work, counseling, psychology, or a related clinical field required.
Qualified Mental Health Professional (QMHP) status required.
Active progression toward independent clinical licensure required; LCSW or LCPC preferred.
591-designated Team Leaders must hold full clinical licensure or obtain licensure within organizational expectations.
Minimum of two years of experience in crisis intervention, community mental health, or emergency behavioral health services required.
Knowledge of trauma-informed care, harm reduction, recovery-oriented service approaches, and IDHS/CCBHC program requirements.
Ability to work a flexible schedule including evenings and weekends consistent with program operational needs.
Reliable transportation and valid driver's license required.
Ability to work effectively in community settings and respond to mobile crisis calls across designated service areas.

Nice To Haves

Previous supervisory, lead, or clinical oversight experience preferred.
CRSS certification not required; expected to work collaboratively with and support the integration of peer services.

Responsibilities

Conduct weekly individual supervision with all assigned clinical and peer staff.
Support the professional growth, competency development, and goal-setting of each supervised employee.
Facilitate onboarding and orientation activities for new team members.
Monitor and document staff performance throughout the year to support formal evaluation processes.
Identify training and development needs and connect staff to appropriate resources.
Facilitate Senior Roundtable meetings as assigned.
Supervise interns, PRN staff, and other assigned personnel as directed.
Provide clinical consultation to Crisis Counselors on complex, high-acuity, or uncertain presentations.
Review clinical documentation for quality, accuracy, and compliance with agency and regulatory standards.
Monitor clinical dispositions and level of care determinations for appropriateness and consistency.
Conduct or support critical incident reviews and debriefs following complex encounters.
Ensure that peer and clinical services are integrated effectively throughout the crisis continuum.
Maintain assigned direct service expectations and productivity standards established by the organization.
Participate in mobile crisis responses to model best practice and provide on-scene clinical oversight.
Support team members during high-acuity or complex encounters as needed.
Ensure assigned staff follow established intake, crisis response, documentation, communication, and dispatch workflows.
Monitor compliance with all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
Monitor staff certification, licensure, and training requirements and escalate concerns to Program Management.
Participate in program audits, quality improvement activities, and performance monitoring.
Escalate compliance concerns, critical incidents, and operational issues to Program Management promptly.
Maintain awareness of staff performance throughout the year to support formal evaluation processes.
Complete all required supervisory and direct service documentation within established timelines.
Maintain all required clinical credentials, licensure, and QMHP status.
Adhere to all IDHS, HFS, CESSA, CARF, CCBHC, DBHR, organizational, and program-specific requirements.
Participate in leadership meetings, multidisciplinary staffing, and quality improvement activities.
Complete documentation in accordance with agency, grant, regulatory, and accreditation requirements.
Complete required documentation by the end of the assigned shift whenever possible.
Complete all documentation within 24 hours of service delivery unless otherwise approved by leadership.
Maintain accurate, timely, and professional clinical documentation.
Follow established intake procedures.
Follow crisis response workflows.
Follow documentation workflows.
Follow communication protocols.
Follow deployment and dispatch procedures.
Follow organizational policies and operational procedures.
Complete required orientation activities.
Complete required agency training.
Complete crisis-specific training requirements.
Complete grant-required training activities.
Maintain required certifications and credentials.
Participate in ongoing professional development.
Maintain agency vehicles, equipment, and supplies in accordance with organizational standards.
Report maintenance, safety, or equipment concerns promptly.
Ensure readiness for field response activities.
Work collaboratively with and support the integration of peer services throughout the crisis continuum.
Recognize the value of lived experience, support peer staff in their roles, and foster a team environment in which peer and clinical perspectives are equally respected.
Contribute to a culture of professionalism, accountability, collaboration, and respect.
Engage in constructive problem-solving.
Address conflict professionally and through appropriate channels.
Support a psychologically safe work environment.
Demonstrate teamwork and shared responsibility for program success.
Represent the Crisis Program and Trilogy Behavioral Healthcare professionally during community events, outreach activities, meetings, trainings, and all interactions with community partners.
Contribute to continuous quality improvement through participation in program development, data collection, performance improvement initiatives, audits, documentation standards, and service excellence activities appropriate to their role.

Benefits

FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees
PAID Maternity/Paternity leave
Medical Insurance (BCBS of IL)
Dental Insurance
Vision Insurance
Life Insurance
Long-Term & Short-Term Disability
Pet Insurance
FSA (Health, Dependent Care, Transit)
Telemedicine
EAP
403(b) Retirement Plan with Employer Match