Team Leader - Keyholder
About The Position
In partnership with store leadership, this role involves working alongside store associates to provide daily direction, communication, and training. The Team Leader - Keyholder is responsible for executing daily action plans in accordance with Vera Bradley’s objectives and standards. This position requires setting high standards, motivating the team to create 'The Experience,' and exceeding sales goals by building store traffic, converting guests, interacting with products, and promoting campaigns. The Team Leader acts as a Brand Ambassador, modeling Vera Bradley's Core Values, and assists the leadership team with visual merchandising, inventory, ordering, training, guest outreach, and opening/closing procedures. They also serve as a liaison between associates and leadership to foster a positive work environment and maintain awareness of loss prevention by supporting a culture of honesty and engagement.
Requirements
- High School graduate or equivalent strongly preferred
- Prior retail experience strongly preferred
- Prior management experience strongly preferred
- Experience in specialty retail strongly preferred
- Experience with retail POS system a plus
- Dependable with open availability and flexible to work nights, weekends and holidays
- Strong desire and ability to serve customers and solve problems
- Ability to lead, motivate and promote a team environment
- Excellent interpersonal, written and verbal communication skills
- Detail oriented with the ability to manage multiple tasks simultaneously
- Must be polished, polite and professional
- Ability to build and maintain good rapport with internal and external customers and handle situations with confidence, tact and resourcefulness
- Flexible, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
- Constant walking and standing; frequent bending, stooping and reaching
- Must be able to work with strong fragrances and scents in the form of eau de toilette, burning candles, bath and shower gel, body lotion, hand cream and bar soap throughout the work day.
- Strong sensory skills such as good eyesight, good hearing, and dexterity
- Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs
Nice To Haves
- Experience with retail POS system a plus
Responsibilities
- Set high standards and motivate the team to create The Experience
- Responsible for exceeding sales goals, building store traffic, converting Guests, interacting with the product, and promoting campaigns and contests to drive brand awareness and lasting customer relationships
- Act as a Brand Ambassador consistently modeling and upholding the Vera Bradley Core Values
- Assist leadership team with planning, implementing, and maintaining the visual merchandising brand standards
- Assist with store operational duties including inventory, ordering, training, calling Guests, and opening closing
- Act a liaison between store associates and store leadership to create a fun and collaborative work environment
- Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between creating The Experience, store associate engagement and shrink
Benefits
- Incentive eligible position, based on achievement of company and store metrics
- Opportunity to serve your community by taking advantage of volunteer paid time off
- Generous employee discount on Vera Bradley products
- Opportunities for leadership development, skill development and career advancement.
- Holistic wellness program providing no cost access to a variety of financial, physical, and mental wellness experts
- DailyPay option for wage payment
- 401k with generous company match, immediate vesting (service and age requirement)
- Ancillary Benefits including pet insurance, cell phone discount, employee referral bonus and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
