Team Leader II - Mail Services
About The Position
The Mail Services department is responsible for the efficient processing, distribution, and delivery of mail, packages, and organizational materials across multiple BCBSM locations. Through the coordination of daily operations, workload management, and delivery services, the department supports business continuity and ensures timely, accurate service for customers. Responsible for planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost-effective area of responsibility in accordance with established corporate and departmental policies and procedures. Supervise and promote the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time. Research, (internally and externally), initiate, and plan strategic changes in assigned department(s)/area(s) to optimize technologies and personnel. Recommend and assist in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output. Prioritize and assign work to employees and initiate corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Administer and adhere to Corporate and departmental policies, practices and procedures.
Requirements
- A minimum of 90 college credits is required.
- Five (5) years of BCBSM/BCN and/or related field experience including at least two (2) years of experience in a leadership role.
- Strong organizational, planning, analytical and communication skills.
- Excellent interpersonal skills necessary to interact with all levels of personnel.
- Working knowledge of PC application and/or mainframe systems preferred.
Nice To Haves
- Bachelor's Degree in related field preferred.
- Experience with logistics programs preferred (e.g., Pitney Bowes).
Responsibilities
- Planning, coordinating and supervising assigned departments(s)/area(s) to ensure an efficient and cost-effective area of responsibility in accordance with established corporate and departmental policies and procedures.
- Supervising and promoting the professional development of assigned staff through selection, development, and exploration of more effective methods of managing projects and time.
- Researching, (internally and externally), initiating, and planning strategic changes in assigned department(s)/area(s) to optimize technologies and personnel.
- Recommending and assisting in acquisition of technology and other tools or equipment and resources to optimize departmental performance and output.
- Prioritizing and assigning work to employees and initiating corrective measures to resolve problems, including scheduling or adjusting overtime requirements as necessary.
- Interfacing with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.
- Administering and adhering to Corporate and departmental policies, practices and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
