Team Leader II - Financial Assistance

USALLIANCE Financial • Chelmsford, MA

2d • $66,950 - $85,361 • Hybrid

About The Position

Responsible for assisting management with leading the Financial Assistance team and supporting the daily operations of the department. Oversight of collection resolution and follow-up delinquent loans as well as the daily functions of all collections staff in the best interest of the Credit Union by following the established policies, procedures, laws and regulations.

Requirements

• Minimum 6-7 years of experience with consumer and secured real estate credit and collections, preferably within a financial institution.
• Strong leadership skills required.
• Oversight of maintaining delinquency and repossession rates at prescribed levels.
• Comprehensive knowledge of all requirements for bankruptcy, repossessions, foreclosures and loss mitigation options.
• Ability to make recommendations to management on unique collections cases.
• Ability to work independently to meet deadlines with excellent follow through skills.
• Excellent verbal and written communication skills.
• Advanced negotiation and de-escalation skills to arrive at best overall solutions within established guidelines.
• Proficient knowledge in all MS Office products.
• Strong interpersonal, analytical and organizational skills.
• All positions must adhere to standard BSA/AML policies, procedures, and processes.
• Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results.

Responsibilities

• Review and approve negative share charge-offs within established guidelines set forth in the Credit Union Policy.
• Prepare, analyze and distribute monthly reports as assigned by the Loan & Credit Resolution Manager.
• Provide effective communications with staff regarding changes or updates to be implemented within the department.
• Authority to approve or deny fee waiver requests within established guidelines.
• Handle members escalations received from other departments and members of the Financial Assistance team.
• Perform regular spot audits and employee evaluations, formulating and implementing corrective action as needed to improve collection performance and adherence to regulatory and department guidelines.
• Provide coaching, training and support to new and existing staff on a case by case basis.
• Aid management with the hiring process by reviewing potential candidates, participating in interviews and training and development of all new hires and existing employees.
• Possess a deep knowledge of all portfolios including but not limited to bankruptcy, repossessions and foreclosures.
• Provide the Manager with feedback regarding collection and repossession trends as well as personnel and operational issues.
• Update department procedures as needed under the guidance of management.
• Assist with contacting members to determine the reason for past-due accounts or contacting accounts post charge-off to support department needs.
• All other duties as assigned by management.

Benefits

• Competitive salary and benefits package
• Opportunities for professional development and career growth with exposure to mentorship from the executive team.
• Paid Time Off, Wellness Time & Paid Federal holidays
• 401K with 6% match
• Annual corporate bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed