Team Leader for the Division of Tenant & Owner Resources (HOME TBRA Program)
About The Position
The Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing agency, responsible for building and preserving affordable housing, protecting tenants, and holding landlords accountable across New York City. HPD administers rent subsidy programs through the Division of Tenant & Owner Resources (DTOR), including the federal Section 8 Housing Choice Voucher (HCV) program and the federally funded HOME Investment Partnerships Program (HOME) which provides Tenant-Based Rental Assistance (TBRA). The HOME TBRA program assists households with housing costs in market-rate units, similar to the Section 8 program. Team Leaders in DTOR are responsible for monitoring, tracking, and delegating work to a team of Case Managers or Specialists. They act as mentors, provide training on program rules and regulations, and ensure essential services are delivered to assist HPD clients with vouchers. This includes meeting with groups, attending workshops, participating in tenant activity programs to improve tenant-management relations and encourage participation in subsidy programs. Team Leaders also perform work reviews and quality control to ensure participant cases are accurately screened, documented, and compliant with Federal HUD Rules and Regulations.
Requirements
- Authorization to work in the United States is required for this position.
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or Education and/or experience which is equivalent to "1" above.
Nice To Haves
- Excellent Communication Skills
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Rental Subsidy experience a Plus
Responsibilities
- Responsible for the initial application screening, eligibility determination, contract preparation, client briefings, rent calculations, file preparation, interim reexaminations, annual recertification’s, client transfers, data entry of required information into the EliteDatabase, and general communication with clients and landlords via telephone, e-mail, mail, and in-person meetings.
- Review cases, develop unit goals and objectives, monitor staff productivity, interfacing with landlords and clients.
- Manage and ensure that staff members are working within federal regulatory and local policy guidelines.
- Team Leaders will be cross trained in all the areas of rental subsidy administration.
- Team Leaders are required to take various mandatory trainings.
- May be assigned to related tasks as programmatically needed.
- Team Leaders will provide input and assist Coordinators with Performance Evaluations.
- Collaborating on Special Projects - Provide training to case management staff.
Benefits
- The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
