Team Leader – Digital Solutions Configuration

iA Financial Group•Montreal, QC

7d•Hybrid

About The Position

Build the future with us Are you driven by operational performance and the evolution of digital solutions and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As a Team Leader – Digital Solutions Configuration, you will play a key role in optimizing operations and advancing digital solutions within a constantly evolving environment. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Requirements

Holds a college diploma (DEC) or a bachelor’s degree in information systems, administration, or another relevant field.
Has 5 to 7 years of experience in system or digital tool configuration or in a similar role.
Is recognized for their ability to lead, engage, and develop a team.
Stands out for strong analytical skills and the ability to solve complex problems.
Demonstrates great rigor, excellent organizational skills, and a results-driven approach focused on continuous improvement.
Has an intermediate level of proficiency in English, as the person in this role will collaborate regularly with English-speaking internal partners and technical teams, particularly in the context of projects, digital tools, and the resolution of cross-functional issues.

Responsibilities

Plan, organize, prioritize, and coordinate digital tool configuration activities based on requests, projects, and deadlines.
Assess the complexity of requests to ensure an equitable and efficient distribution of workload.
Monitor deliverables, timelines, and the quality of completed configurations.
Track performance indicators (KPIs), service levels, and processing timelines.
Identify operational issues, escalate risks when necessary, and propose corrective action plans.
Ensure that procedures, guides, and tools related to configuration processes are up to date, documented, and accessible.
Oversee the achievement of the team’s annual objectives.
Guide, coach, and engage configuration specialists to maximize their performance and commitment.
Provide daily support and constructive feedback, and support skills development.
Foster a collaborative, solution-oriented, and quality-driven work environment.
Participate in staffing, onboarding, and performance evaluation activities in collaboration with the manager.
Act as a link between the team, management, and internal partners.
Prepare and lead team meetings, information sessions, and training activities.
Collaborate with IT, product, project, and other business teams to ensure alignment and resolve cross-functional issues.
Analyze configuration processes and identify opportunities for optimization, automation, and standardization.
Support change management and continuous improvement initiatives.
Ensure compliance with applicable standards, policies, security, and regulatory requirements.
Collaborate in internal or external audits, as needed.
Contribute to identifying and mitigating operational risks related to digital tools.