Team Leader - Deposit Processing

RBC • Montreal, QC

1d • Onsite

About The Position

The Team Leader - Deposit Processing supervises ongoing service of cash management programs for small business banking clients; leads, monitors and provides training for cash management services team. Typically supervises hourly and entry-to-mid level employees with day-to-day direction and tasks, in alignment with departmental procedures. The selected candidate will be accountable for all functions to cash / deposits / parcels from RBC branches and clients. Your team will process all incoming cash and non-cash parcels/deposits from Quebec and Eastern Ontario. The team leader will lead a team of 10 to 15 full-time employees and will be responsible for staff schedules, managing daily requirements, also responsible to monitor daily workflow, champion’s service routines for the team & provide regular feedback to reinforce service quality, employee capability & the consistent use of Client First principles. Must be flexible to work from 8:15pm to 6:00pm & 100% on Site.

Requirements

• Bilingualism (English and French) required.
• Strong communication skills.
• Experience in leading / implementing & managing change.
• Ability to work in high volume & strict timeframe deadlines.

Nice To Haves

• Knowledge of Word, Excel, Compass, PeopleSoft, E-Order and Sales/Service Platform.
• Lean Six Sigma - Yellow Belt.
• Proven People Skills / Team Leader experience.
• Strong collaborative partnership skills.
• Understanding of the products the team supports / Branch experience.

Responsibilities

• Supervises ongoing service of cash management programs for small business banking clients.
• Leads, monitors and provides training for cash management services team.
• Accountable for all functions to cash / deposits / parcels from RBC branches and clients.
• Processes all incoming cash and non-cash parcels/deposits from Quebec and Eastern Ontario.
• Leads a team of 10 to 15 full-time employees.
• Responsible for staff schedules and managing daily requirements.
• Monitors daily workflow.
• Champions service routines for the team.
• Provides regular feedback to reinforce service quality, employee capability & the consistent use of Client First principles.
• Ensures all employees are adhering to risk management, protocols, mandated policies & procedures.
• Addresses & reconciles all risk related issues within acceptable timeframes.
• Leads performance management, supports career development & rewards strong performance by providing timely service routines.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions and stocks where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive and high-performing teams / Opportunities to building close relationships with clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees