Team Leader, Customer Site

Thermo Fisher Scientific•Indianapolis, IN

7d•Onsite

About The Position

The Team Leader, Customer Site leads the daily supervision of a small team of customer site-based personnel to ensure consistently high levels of customer service. The role oversees integrated laboratory services, including order, stockroom, and dock management; procurement; material handling; chemical tracking; glass washing; media and reagent preparation; and cell culture support operations. The position leads a diverse, cross-functional team of on-site laboratory specialists and manages the employee lifecycle, including hiring, identifying training needs, coordinating development, and conducting performance evaluations. The Team Leader delivers the committed contractual scope of work, develops and monitors business metrics, and supports customer performance reviews with the Program or Regional Manager. Serving as a liaison between the customer and Thermo Fisher Scientific, the role coordinates vendor escorts and customer visits, writes and implements SOPs, conducts site audits, and ensures annual physical inventory is completed. The position also identifies opportunities to expand services, presents capability reviews, supports sales and customers in finding savings and opportunities, and promotes process improvement through Practical Process Improvement (PPI) initiatives. The role supports site safety programs, including hazard identification, inspections, and incident reporting or investigations, and holds local staff accountable to safety expectations. Work is primarily at customer sites and may require independent work. The role may involve exposure to chemical-based allergens, variable temperatures, and work requiring PPE and physical material handling. Overtime or independent work may be needed. Other responsibilities may be assigned by management. Employment is subject to successful completion of Thermo Fisher and any customer-mandated screening, credentialing, or badging requirements.

Requirements

High school diploma or equivalent required.
At least 4 years of experience in managed services in a laboratory setting, including reagent preparation and chemical handling.
Experience working in a Good x Practice (GxP) environment.
IATA and U.S. Department of Transportation (DOT) Hazardous Goods certification required.
Leadership, supervisory, and interpersonal abilities to lead, coach, and enhance team culture.
Basic understanding of employment and labor law regulations.
Strong verbal and written communication skills, with professional demeanor and ability to uphold confidentiality and company values.
Computer proficiency and intermediate skills in Microsoft Office software.
Basic chemical knowledge, including chemical handling and calculations such as molarity and percent by volume.
Ability to use software for reagent batch records and chemical inventory tracking.
Strong analytical and problem-solving abilities, timely decision-making, workload balancing, and coordination of overlapping priorities in a fast-paced environment.
Ability to work independently at customer locations as needed.
Ability to work overtime as needed.
Ability to complete required pre-employment screening, including background check and drug test, and customer-mandated screening, credentialing, or badging requirements.
Ability to regularly lift 30–40 pounds and occasionally lift up to 50 pounds.
Ability to push or pull up to 100 pounds using equipment such as pushcarts, pallet jacks, mobile cylinders, and forklifts.
Ability to stand, walk, and perform manual material handling, including twisting, bending, reaching, and lifting, for prolonged periods.
Ability to work in varied temperatures, including cold rooms and outdoor areas, and in spaces where chemical-based allergens may be present.
Ability to wear required PPE, which may include lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and safety glasses.

Nice To Haves

Bachelor’s degree in a related field, or a combination of education and experience demonstrating the required skills.
Military service or training may be considered in lieu of a degree.
Knowledge of OSHA General Industry requirements.

Responsibilities

Lead daily supervision of a small team of customer site-based personnel to deliver high levels of customer service.
Oversee order, stockroom, and dock management; procurement; material handling; chemical tracking; glass washing; media and reagent preparation; and cell culture support operations.
Lead a diverse, cross-functional team of on-site laboratory specialists.
Manage the employee lifecycle, including new-hire selection, identifying training needs, coordinating development training, and employee performance evaluations.
Deliver the committed contractual scope of work.
Develop, track, and trend business metrics.
Collaborate with and support the Program or Regional Manager during customer performance reviews.
Act as liaison between the customer and Thermo Fisher Scientific.
Coordinate onsite vendor escorts and customer visits.
Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory.
Identify opportunities to expand services within assigned areas.
Provide capability review presentations and help the sales team and customer identify savings and opportunities.
Support Practical Process Improvement (PPI) initiatives and promote a process improvement culture.
Support safety programs, including hazard identification, inspections, incident reporting and investigations as required, and communication and enforcement of safety expectations.
Represent Thermo Fisher Scientific professionally and positively at customer locations.
Perform other responsibilities as assigned by management.