Team Leader - Customer Service

Mohawk Industries, Inc.•Dallas, TX

3d•Onsite

About The Position

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Team Lead Customer Service Rep to join our TEAM! The Team Lead Customer Service Rep will train CSR’s, perform warehouse and or CSR duties as needed, and store order management. Primary Objective Performs a variety of customer service and/or warehouse duties as well as leads Customer Service Representatives and/or Warehouse Representatives and/or combined Customer Service/Warehouse Representatives in the performance of their duties.

Requirements

High School diploma or equivalent experience
Certified Forklift Operator
3+ years of customer service and/or warehouse experience

Nice To Haves

Supervisor or lead-level experience preferred.

Responsibilities

Trains, coaches, and provides guidance to Customer Service Representatives and/or Warehouse Associates and/or combined Customer Service/Warehouse Representatives.
Executes warehouse and/or CSR duties as needed (refer to duties in Warehouse Associate and/or Customer Service Rep position descriptions.)
May complete all aspects of SSC Order Management
May have responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse).
Executes warehouse tasks for inventory management and order fulfillment. (assembly, loading and checking of customer orders)
May execute daily office tasks and office administration.
May provide service in showroom.
Operates forklift equipment.
Serves as resource for other SSC associates.
Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
Ensures adherence to company policies and procedures.
Performs other related duties as required.