Team Leader - Customer Experience FT (Blanco North) (33137)

Goodwill San Antonio•San Antonio, TX

5d•Onsite

About The Position

Work for GOOD at Goodwill Do you want to make a difference in your community while earning a paycheck? Would you like to help your community and environment every day that you come to work? Looking for a job that provides meaning as well as personal and professional development? Goodwill San Antonio is one of the largest and most dynamic social enterprises in San Antonio. We are an entrepreneurial non-profit that provides employees the opportunity to innovate, grow and discover new skills, while generating revenue that funds both employee and community programs. We are a diverse and inclusive organization founded and focused on Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Without Goodwill in our community, millions of pounds of perfectly usable items would be harming the environment in landfills. Instead, Goodwill employees are fueling a robust economy by recirculating used goods. Our Good Careers Academy and Good Careers Centers Help Change Lives through the Power of Work as well by delivering education and meaningful job placement. Explore careers with Goodwill in retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial and facilities maintenance. Goodwill regularly partners with local, state and federal government agencies to provide additional diverse career opportunities. We prefer to promote from within. Your growth and advancement is our priority. Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, tuition reimbursement and more. Change Lives. Make a Difference. Discover Purpose. Apply today at WorkforGoodSA.org.

Requirements

Minimum 6 months to 1-year minimum experience working successfully in retail customer service oriented environment
Excellent verbal communication skills with customers and co-workers, with ability to effectively work as a team to achieve mission goals
Ability to bend, lift, grasp and move continuously through the day.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

Ensuring the highest level of customer experience in their store through personal customer engagement, exceptionally clean and orderly sales floor, dressing rooms, restrooms and merchandising.
Assisting customers in locating items and answering service questions.
Performing certain “lead Cashier” duties such as training Cashiers, training and monitoring Cashier performance and transacting refunds and voids in the absence of a manager.
Remaining on the sales floor for entirety of shift with primary focus to enhance customer experience, and will only operate cash register on rare occasions when customer experience requires.
Greeting customers in a friendly and courteous manner.
Making a connection with customers, asking questions and listening to shoppers’ needs, giving them guidance on meeting their shopping needs in the store.
Inspiring customers to buy and create lasting positive impression of you, Goodwill and their purchase.
Providing excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
Continuously improving selling techniques.
Providing continuous customer service and cashier training to all cashiers.
Monitoring performance and coaching cashiers and sales floor staff on a continuous basis to provide the highest levels of customer service and experience.
Ensuring cashiers are following cashier training guidelines.
Performing refund and void approvals for cashiers as needed in the absence of manager.
Hanging, arranging and maintaining orderly and full textiles/clothing racks on the sales floor.
Maintaining selling floor presentations and restocking on a proactive basis.
Adhering to Loss Prevention and inventory control and compliance procedures.
On rare occasion, for critical situations as back-up only, operating cash register.
Receiving payments from customers for purchases, recording sales and other transactions.
Handling cash, debit, credit and gift card transactions and issuing receipts to customers efficiently and accurately.
Maintaining regular, dependable attendance and punctuality.
Assisting in safeguarding Goodwill team members and property from harm, damage or theft.
Complying with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.
Keeping aisles free from debris; removing obstructions from production and sales floors.
Ensuring work areas and facilities remain clean and organized.
Informing Team Leader or Manager of possible safety hazards.
Keeping work area clean by sweeping, emptying trashcans and disposing of trash in appropriate containers.