Team Leader - Customer Experience FT (Cibolo)

Goodwill San Antonio•Cibolo, TX

1d•$16 - $16•Onsite

About The Position

Work for GOOD at Goodwill San Antonio! We are one of the largest and most dynamic social enterprises in San Antonio, an entrepreneurial non-profit that provides employees the opportunity to innovate, grow, and discover new skills while generating revenue that funds employee and community programs. We are a diverse and inclusive organization founded on the mission of Fighting Poverty and Creating Opportunity. We specialize in facilitating personal and professional growth for our employees, particularly those who may have experienced barriers to successful employment in the past. We strive to maximize the value of each employee’s work and each donor’s donation to benefit our community and environment. Goodwill employees fuel a robust economy by recirculating used goods, preventing millions of pounds of usable items from ending up in landfills. Our Good Careers Academy and Good Careers Centers help change lives through the power of work by delivering education and meaningful job placement. Explore careers with Goodwill in various sectors including retail, production, warehouse, logistics, contact center customer service, career services, technology, document imaging, grounds maintenance, janitorial, and facilities maintenance. Goodwill regularly partners with local, state, and federal government agencies to provide additional diverse career opportunities. We prefer to promote from within, prioritizing your growth and advancement. Achieve your potential at Goodwill and beyond through our personal and professional skills development programs, supportive health and well-being benefits, competitive base and bonus pay, savings plans, personal financial education, store purchase discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

Minimum 6 months to 1-year minimum experience working successfully in retail customer service oriented environment
Excellent verbal communication skills with customers and co-workers, with ability to effectively work as a team to achieve mission goals
Ability to bend, lift, grasp and move continuously through the day.
Must be able to meet the physical requirements of the position.
For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

Greet customers in a friendly and courteous manner.
Make a connection with customers, asking questions and listening to shoppers’ needs, giving them guidance on meeting their shopping needs in the store.
Inspire customers to buy and create lasting positive impression of you, Goodwill and their purchase.
Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.
Continuously improve selling techniques.
Provide continuous customer service and cashier training to all cashiers.
Monitor performance and coach cashiers and sales floor staff on a continuous basis to provide the highest levels of customer service and experience.
Ensure cashiers are following cashier training guidelines.
Perform refund and void approvals for cashiers as needed in the absence of manager.
Hang, arrange and maintain orderly and full textiles/clothing racks on the sales floor.
Maintain selling floor presentations and restock on a proactive basis.
Adhere to Loss Prevention and inventory control and compliance procedures.
On rare occasion, for critical situations as back-up only, operate cash register.
Receive payments from customers for purchases, record sales and other transactions.
Handle cash, debit, credit and gift card transactions and issue receipts to customers efficiently and accurately.
Maintain regular, dependable attendance and punctuality.
Assist in safeguarding Goodwill team members and property from harm, damage or theft.
Comply with the Ethics Policy by immediately reporting any observed or suspected theft, fraud, violence, or any unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.
Keep aisles free from debris; remove obstructions from production and sales floors.
Ensure work areas and facilities remain clean and organized.
Inform Team Leader or Manager of possible safety hazards.
Keep work area clean by sweeping, emptying trashcans and disposing of trash in appropriate containers.