Team Leader Customer Delivery

Job Details•Orange, CA

2d•Hybrid

About The Position

Our Science and Insights team is currently seeking to appoint a Team Leader Customer Delivery to lead a high-performing team delivering customer services, regulatory map reviews and environmental spatial data that support important land management and environmental decisions across NSW. As Team Leader Customer Delivery, you will lead a diverse team responsible for delivering high-quality customer support, managing regulatory map review processes and ensuring the timely provision of environmental spatial information to landholders, government agencies and other stakeholders. You will play a key role in improving customer experience by using evidence, feedback and insights to drive service enhancements, while ensuring services remain aligned with legislative and regulatory requirements. Working within Science and Insights, you will collaborate closely with technical specialists, data custodians, co-regulators and government partners to support the ongoing maintenance and review of NSW regulatory maps and environmental datasets. The role offers a unique opportunity to lead a team that combines customer service, community engagement and technical review functions, while contributing to outcomes that support environmental protection, informed decision-making and sustainable land management across the state.

Requirements

Experienced people leader with a strong customer service mindset.
Proven ability to manage complex workflows, competing priorities and high-volume enquiries.
Experience leading teams in customer-facing environments.
Successfully implemented case management processes that deliver consistent, transparent and high-quality outcomes.
Ability to build productive relationships with a range of stakeholders.
Ability to navigate complex issues, influence positive outcomes and maintain a strong focus on customer needs.
Experience interpreting and communicating technical, scientific or regulatory information to diverse audiences.
Degree qualifications in environmental and/or social sciences and/or relevant experience.

Nice To Haves

Knowledge of spatial mapping, environmental data, regulatory frameworks or related service delivery environments will be highly regarded.
Strong communication skills.
Sound judgement.
Collaborative leadership style.
Ability to drive continuous improvement.
Ability to support your team's development.
Ability to deliver results in a dynamic and evolving environment.

Responsibilities

Lead a high-performing team delivering customer services, regulatory map reviews and environmental spatial data.
Deliver high-quality customer support.
Manage regulatory map review processes.
Ensure the timely provision of environmental spatial information to landholders, government agencies and other stakeholders.
Improve customer experience by using evidence, feedback and insights to drive service enhancements.
Ensure services remain aligned with legislative and regulatory requirements.
Collaborate closely with technical specialists, data custodians, co-regulators and government partners to support the ongoing maintenance and review of NSW regulatory maps and environmental datasets.