Team Leader - Community Support Team

Rosecrance • Rockford, IL

7d • Onsite

About The Position

Rosecrance has been a leader in behavioral health services for over a century, empowering individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. The Community Support Team (CST) provides case management, crisis intervention, skills training, documentation, individual counseling, medication monitoring, and attends necessary meetings. The Team Leader is responsible for the management and daily supervision of a clinical team, including managing a caseload, running groups, serving as the point person for questions and problem-solving, completing documentation, providing training, quality assurance, staff supervision, administration, and attending required meetings.

Requirements

• Minimum Master's degree in Psychology, Counseling, Social Work, Addiction Studies or other related field, or equivalent experience and training.
• Must qualify as a QMHP per Illinois Department of Mental Health Rule 132.
• Prefer experience in supervising a team in a social service setting.
• Ability to motivate and problem solve with staff.
• Ability to work with persons from diverse backgrounds and personalities.
• Use effective crisis intervention approaches to reduce the impact of increased symptoms on the client and their caretaker.
• Skills to adapt verbal and written communication to the language style of the client and their family.
• Ability to adequately assess and re-assess diagnosis, functional limitations and develop plan for reducing these limitations.
• Ability to coordinate services from a variety of community resources.
• Computer proficiency required.
• Ability to navigate and complete documentation in the electronic healthcare record.
• Ability to accurately complete required documentation within the prescribed time frames.
• Positive demeanor, empathetic and calm.
• Valid driver’s license and ability to meet Agency insurance requirements.
• Must have own transportation.

Nice To Haves

• QMHP strongly preferred.

Responsibilities

• Manage and provide daily supervision of a clinical team.
• Manage a caseload.
• Run groups.
• Serve as the point person for questions and problem-solving.
• Complete documentation within specified time frames.
• Provide training and quality assurance.
• Provide staff supervision and administration.
• Attend required meetings.
• Use available data to monitor effective team behavior in compliance with standards.
• Provide staff feedback on performance via team meetings, monthly supervision and annual reviews.
• Provide more frequent individual feedback when needed.
• Participate as part of the management team providing support to the team and other departmental staff.
• Complete all necessary monthly and quarterly reports by appropriate time lines.
• Participate in the on-call system.
• Complete all clinical documentation based on all appropriate regulatory requirements and Rosecrance policy.
• Utilize a variety of treatment concepts, evidence-based practices and service modalities when providing care.
• Demonstrate an ability to identify an individual in crisis, reduce the impact of the crisis on the individual and their supports and determine appropriate disposition.
• Provide leadership by demonstrating self-motivation, seeking improved performance, problem-solving while meeting the needs of the staff and consumer.
• Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model and demonstrate positive guest relations in representing the agency.
• Assume other related responsibilities as delegated by management.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level