Team Leader, Community Mental Health

Thresholds•Chicago, IL

4h•Onsite

About The Position

As a Team Leader, you will supervise a dynamic team of 3-6 Community Support Specialists (CSS) as they provide mental health services in the community. This includes sharing case management duties within the team and leading by example while working directly with clients, providing guidance, and growing the clinical skills of your CSS team. Team Leaders hold a unique position within Thresholds: they provide direct service while keeping an eye on the overarching goals of the program. Team Leaders contribute to the program’s network of resources by establishing and maintaining community relationships. You and your team will remove barriers to mental healthcare through case management: connecting our clients with resources and helping them navigate complex systems. You will help clients strengthen daily living skills as you drive them to doctors’ appointments, to benefits offices, or to the grocery store. You will collaborate with clients to create plans for symptom management and teach coping skills that support clients in reclaiming their lives. Our culture is supportive, and the Team Leaders are key to setting the tone. During regular team meetings and supervision, you will engage and motivate your staff, provide direct feedback, coach staff to meet billing targets, drive collaboration on client care, and help staff work through challenges. Share your knowledge of harm reduction, trauma-informed care, and evidence-based practices and receive ongoing opportunities for training, clinical supervision, and leadership development.

Requirements

Passion for mental health advocacy
Strong communication and teaching skills
Adaptability to staff and client needs
Superb time management and organizational skills
A valid driver’s license, current car insurance, and a car for daily use
Willingness to provide transportation to clients in your personal car
ON - CALL rotation schedule
High school diploma or GED certificate and 5 years of supervised clinical experience
Bachelor’s degree in Psychology, Social Work, or related field
Bachelor’s degree in an unrelated field and 2 years of supervised clinical experience
Master’s degree in Psychology, Social Work, or related field

Nice To Haves

Previous supervisory experience preferred

Responsibilities

Supervise a dynamic team of 3-6 Community Support Specialists (CSS).
Provide mental health services in the community.
Share case management duties within the team.
Lead by example while working directly with clients.
Provide guidance and grow the clinical skills of the CSS team.
Establish and maintain community relationships.
Connect clients with resources and help them navigate complex systems.
Help clients strengthen daily living skills.
Drive clients to doctors’ appointments, benefits offices, or the grocery store.
Collaborate with clients to create plans for symptom management.
Teach coping skills that support clients in reclaiming their lives.
Engage and motivate staff during regular team meetings and supervision.
Provide direct feedback to staff.
Coach staff to meet billing targets.
Drive collaboration on client care.
Help staff work through challenges.
Share knowledge of harm reduction, trauma-informed care, and evidence-based practices.