Team Leader Business Continuity

Wellmark, Inc.•Des Moines, IA

5d•Hybrid

About The Position

As the Team Leader Business Continuity at Wellmark, you will lead the strategy, planning, testing, and execution of enterprise business continuity programs that ensure the organization can continue serving members, providers, and business partners through any disruption. While maintaining core continuity and crisis management capabilities, this role will also help drive the evolution of business continuity from a traditional facility and recovery-focused model to one centered on end-to-end business processes, technology ecosystems, and enterprise operational resilience. As technology, workflows, and service delivery models continue to evolve, you will partner across the organization to understand critical business processes, map operational and technology dependencies, assess emerging risks, and build resilience into the systems and workflows that support the business. From workforce and workplace recovery to complex digital business operations, you will play a key role in preparing the organization for the disruptions of today and the challenges of tomorrow. The ideal candidate brings a blend of business continuity expertise, leadership capability, and strong technical and operational acumen. You understand how modern business services are delivered through interconnected systems, applications, vendors, and workflows, and you can identify vulnerabilities and points of failure before they become business risks. You are comfortable engaging with technology and all levels of business leaders, asking thoughtful questions, challenging assumptions, and translating complex operational and technical dependencies into practical continuity strategies. Experience supporting continuity, resiliency, risk management, or operational readiness in a technology-driven environment is highly valued, along with the ability to analyze end-to-end process flows and assess system, vendor, and operational risks. In addition to your technical and strategic capabilities, you are a collaborative leader who can influence stakeholders, coach others, and drive enterprise-wide preparedness efforts. You thrive in environments undergoing transformation and are energized by the opportunity to modernize how business continuity is planned, tested, and executed across the organization.

Requirements

Bachelor’s degree or direct and applicable work experience.
4+ years of experience administrating business continuity programs, with workforce and workplace resiliency being top of mind.
Experience with risk management to identify and analyze risk followed by recommendations on how to mitigate the risk.
Exceptional business knowledge and perspective to understand complex information to develop recommendations.
Proven ability to collect and analyze data to identify solutions.
High level of attention to detail and organization skills, completing tasks accurately to achieve the specified goal.
Excellent verbal and written communication skills; develops and maintains strong relationships with clients (Wellmark members/groups, internal stakeholders and external stakeholders) by listening to the client/customer and understanding and responding to identified needs possibly through presentations suited to the need of the audience.
Leadership skills typically gained through a combination of project or informal leadership that demonstrates knowledge of work processes, services, or leadership competencies.
Ability to effectively coach and mentor others and lead teams through change.
Ability to manage and deliver large scale and complex projects measured on quality, time and budget.
Must be available 24/7 to respond to security/emergency situations.
Valid driver's license.
Travel required between 10-20% and carries on-call responsibilities.

Nice To Haves

Experience supporting continuity, resiliency, risk management, or operational readiness in a technology-driven environment.
Ability to analyze end-to-end process flows and assess system, vendor, and operational risks.
Experience with Fusion and Everbridge.

Responsibilities

Lead the strategy, planning, testing, and execution of enterprise business continuity programs.
Drive the evolution of business continuity from a traditional facility and recovery-focused model to one centered on end-to-end business processes, technology ecosystems, and enterprise operational resilience.
Partner across the organization to understand critical business processes, map operational and technology dependencies, assess emerging risks, and build resilience into systems and workflows.
Provide leadership and day-to-day management of financial and human resources, focusing on employee coaching, development, performance improvement, coordination, and budgeting.
Support business objectives and produce effective, accurate, timely results.
Analyze, develop, monitor, and implement policies and programs to effectively reduce risks.
Provide management reports, recommendations, and briefings.
Assess, recommend, implement, maintain, and serve as the SME for business continuity functions, systems, and procedures, including Fusion and Everbridge, business continuity response protocols/plans, and other systems.
Lead collaboration with the Privacy and Compliance Offices to support policies and procedures related to Business Continuity processes.
Provide leadership and direction in analyzing business requirements and developing business continuity solutions.
Coordinate all I/S business continuity plans and activities with I/S and Risk Management to ensure standardization of business continuity processes across business units.
Ensure annual Business Continuity functions are completed by leadership-prescribed deadlines, including Business Impact Analysis (BIAs) and routine plan maintenance.
Develop/create and implement Business Continuity/Crisis exercises to properly test department and enterprise level Business Continuity plans.
Train and mentor Business Continuity Plan Owners, maintainers, and coordinators.
Develop and provide training modules for the annual process and Fusion systems.
Coordinate and provide leadership for the Enterprise Business Continuity and Crisis Management teams and operations, collaborating with all departments and locations.
Ensure business continuity plans are tested at least annually or whenever significant changes are made.
Perform other duties as assigned.