Team Leader, Auto

Definity Insurance Company • Montreal, QC

3d • Hybrid

About The Position

As a leader of a team of claims experts, you will play a strategic role in managing residential and commercial claims.

Requirements

• 3 to 5 years of experience in claims
• AMF 5A license and at least 1 to 2 years of management experience.
• Strong communication, organizational, analytical, negotiation, and interpersonal skills.
• Relevant college diploma or CIP designation.
• Natural leadership, with the ability to inspire and guide others.
• Professionalism, empathy, and resilience during peak periods.
• Bilingualism (French and English), both spoken and written.
• High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.
• Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

• If you don’t meet all the criteria but see yourself in this role, don’t hesitate to show us why in your application.
• We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team.
• We’re actively seeking diverse backgrounds and perspectives to help us make insurance better.
• At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

Responsibilities

• Supervising, coaching, and developing your team members to maximize their performance and professional growth.
• Ensuring exceptional customer service to our policyholders, while maintaining quality and compliance standards.
• Overseeing individual and team performance, providing ongoing and constructive feedback, and ensuring adherence to internal policies.
• Actively participating in the selection, training, and evaluation of employees, while identifying development opportunities.
• Monitoring service levels and file quality, ensuring appropriate reserves for claims.
• Contributing to continuous process improvement and acting as a change agent within the organization.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree