Full-Time Team Lead | Customer Service & Entertainment
About The Position
Battle House Laser Tag in Wake Forest is looking for a full-time Team Lead to help run awesome laser tag experiences for our guests. This is a great fit for someone who enjoys working with people, can stay organized during busy shifts, and likes leading a small team. If you have experience in customer service, restaurants, retail, recreation, coaching, entertainment, or supervising a small team, we would love to hear from you. This is not traditional laser tag with plastic vests and one basic game mode. Battle House is a tactical, mission-based laser tag experience with realistic equipment, large indoor arenas, and high-energy gameplay. Our Team Leads help make sure every group has a safe, exciting, and memorable visit.
Requirements
- Friendly, outgoing, and comfortable speaking in front of groups
- Strong customer service skills
- Dependable and ready to work as part of a team
- Able to lead by example and help keep the shift moving
- Comfortable working with kids, teens, adults, and large groups
- Weekend availability required
Nice To Haves
- Some leadership, coaching, training, or shift lead experience preferred
Responsibilities
- Lead guests through check-in, safety rules, equipment instructions, and gameplay
- Help manage the flow of games and keep sessions running on time
- Provide excellent customer service to families, birthday parties, corporate groups, and walk-in players
- Support and coach team members during shifts
- Help keep the facility clean, organized, and ready for guests
- Handle busy moments with confidence, energy, and a positive attitude
- Make sure guests have fun while following safety rules
Benefits
- Full-time hours
- Tips paid out
- Free laser tag
- Discounts for friends and family
- A fun, active workplace that is different from the usual retail or food service job
- Opportunity to build leadership and guest service experience
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
