Team Lead - Bass Pro Shops

Tecovas•Springfield, MO

6d•Onsite

About The Position

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo. We’re looking for a talented Part-Time Team Lead that will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers, contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

Requirements

2+ years Retail Management experience
Availability to work 25–30 hours per week (hours vary by week and may increase based on shipment volume and store needs)
Exceptional leadership, delegation, selling, and customer service skills
Proven ability to lead coaching conversations, navigate conflict, and handle difficult situations with professionalism
Strong merchant skills and a history of delivering financial results
Proven record of hiring and developing great talent
Independent, proactive, results-driven work ethic
Utmost character, honesty, and transparency
High School Diploma required (College Degree preferred)
Must be at least 18 years of age or older
Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
Must understand and implement Loss Prevention practices
Able to lift up to 30 lbs regularly and perform store maintenance tasks
Must have reliable transportation
Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed

Nice To Haves

College Degree preferred

Responsibilities

Supports the Store Manager in recruiting, hiring, and retaining top talent
Supports the Store Manager in creating and maintaining a succession strategy
Fosters a culture of strong communication and teamwork to ensure a seamless balance between operational, visual, and customer priorities
Administers performance appraisals, sets goals, and conducts consistent touch-bases with direct reports
Effectively delegates tasks and communicates clear expectations to keep the floor running smoothly
Leads proactive coaching conversations — addressing performance in the moment, not after the fact
Handles difficult situations and customer escalations with confidence and composure
Maintains a visible, accessible presence on the sales floor — especially during peak hours
Cultivates an environment of genuine customer connection
Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
Facilitates an energized pace and positive service environment
Delivers high-quality product services with attention to detail — such as branding, debossing, boot stretching, brim shaping, and boot shines — to ensure a premium customer experience
Understands an OMNI Channel business — implements processes and utilizes tools to better service the customer
Opens and closes the store, ensuring all operational standards are met
Facilitates the sharing of product knowledge across the team
Upholds stock-to-sales processes, presentation standards, and manages product placement
Maintains an effective store structure, floor plan, and appropriate fixture usage
Upholds and ensures compliance with shipments, transfers, and restock standards
Adheres to and develops awareness around internal and external Loss Prevention procedures
Supports financial operations including payroll tracking and deposit logs
Assists with in-store events, including outreach, coordination, and follow-up as needed
Encourages and demonstrates adaptability; positively effecting change and enabling the team to successfully execute a shared vision