Team Lead

Burma Inc•San Francisco, CA

2d•Onsite

About The Position

Burma Bites is an extension of Burma Superstar, Burma Love and Burma Love Foods - bringing the same bold flavors and hospitality into a fast-paced takeout and counter service environment. We are on a mission to bridge cultures through food, and we want YOU to be part of that journey. This role is more than just a Team Lead - it's an opportunity to help guide the team while actively contributing to every part of the operation. As part of our counter-service concept, you play a key role in creating a welcoming, efficient environment where guests can easily navigate their experience, whether ordering through QR or at the counter. Team Leads are expected to lead by example and work alongside the team in all areas of the restaurant. This is a fully hands-on role where you will support cooking, prepping, cleaning, and cashiering while ensuring smooth operations and a positive guest experience.

Requirements

Strong customer service skills with a friendly and approachable attitude
Ability to multitask and stay organized in a fast-paced environment
Basic math skills for handling transactions and balancing the cash drawer
Familiarity with food safety standards and procedures
Ability to acquire a California Food Handlers, Sexual Harassment Certification and Responsible Beverage Certification (RBS) before or within 30 days of hire date
Ability to stand for extended periods and lift light to moderate weight items
Good communication skills and team-oriented mindset

Nice To Haves

Prior experience in a food service or to-go restaurant setting

Responsibilities

Work across all stations including food preparation, cooking, packaging, cashiering, and cleaning, ensuring all tasks are completed to standard
Act as the point person during shifts, guiding the team, answering questions, and ensuring efficient workflow
Lead by example in providing friendly, attentive service and step in to resolve guest concerns when needed
Oversee the flow of service, ensuring orders are accurate, timely, and meet quality standards
Support onboarding and training of new team members, reinforcing consistency and expectations
Maintain high standards of food quality, food safety, and overall cleanliness throughout the restaurant
Assist with and oversee transactions, ensuring accuracy and accountability
Help monitor inventory levels and ensure all stations are properly stocked and ready for service
Address operational challenges in real time and escalate issues to management when necessary